Support Engineer - Johannesburg

Headhunters; Gauteng; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Headhunters seeks a Support Engineer in Johannesburg to install, configure, and maintain IT systems across hardware, software, and networks. You will diagnose issues, respond to requests, and provide guidance to users while ensuring security and reliability across Microsoft 365, Azure, Intune, VMware and Hyper-V environments.

The role emphasizes collaboration with IT colleagues, documentation of changes, and ongoing system upgrades to support business operations and customer satisfaction.

Qualifications

• Degree or diploma in Information Technology, Computer Science, or a related field.
• Strong understanding of computer systems, networking principles, and IT infrastructure.
• Experience diagnosing and resolving hardware and software issues.
• Working knowledge of Windows and Linux operating systems.
• Knowledge of networking principles and infrastructure.
• Experience with Microsoft 365 administration, Azure and Intune.
• Knowledge of VMware and Hyper-V environments.
• Understanding of IT security principles and best practices.
• Ability to evaluate technical solutions within business and budget constraints.
• Microsoft certification would be advantageous.
• Cisco, VMware, or other relevant industry certifications would be advantageous.

Responsibilities

• Install, configure, maintain, and support hardware, software, and network systems.
• Diagnose and resolve hardware, software, network, and user-support issues.
• Respond promptly to technical support requests.
• Keep users informed of technical issues and resolution progress.
• Provide clear technical guidance and training to users where required.
• Document support activities, resolutions, and system changes accurately.
• Collaborate with IT team members to maintain reliable day-to-day operations.
• Perform system upgrades and assist with technical improvements. Maintain appropriate security standards across the IT environment.
• Complete assigned technical tasks while maintaining system stability.
• Troubleshoot routine technical issues and elevate complex matters when required.
• Perform scheduled maintenance to support reliable platform performance.
• Support Microsoft 365, Intune, Azure, VMware, and Hyper-V environments.
• Take ownership of assigned technical tasks and initiatives through to completion.
• Identify and recommend improvements to IT support and implementation processes.
• Participate in knowledge-sharing activities and contribute to team capability.
• Communicate technical information clearly and professionally to users, colleagues, and stakeholders.
• Work collaboratively to resolve technical concerns and develop practical solutions.

Skills

Networking basics

Windows & Linux

Troubleshooting

IT security

Microsoft 365/Azure/Intune

VMware/Hyper-V

Documentation & ticketing

Education

Bachelor's degree in IT/CS

Tools

VMware

Hyper-V

Microsoft 365

Azure

Intune

Windows Server

Job description

Our client is seeking to employ a Support Engineer to join their team based in Johannesburg.

Exciting Opportunity:

Join a dynamic and forward-thinking technology environment where your technical skills will make an immediate impact. This is an excellent opportunity for an IT professional to work across a diverse infrastructure environment while developing their technical expertise and contributing to reliable, secure, and efficient IT operations.

Requirements:

• Degree or diploma in Information Technology, Computer Science, or a related field.
• Strong understanding of computer systems, networking principles, and IT infrastructure.
• Practical experience diagnosing and resolving hardware and software issues.
• Working knowledge of Windows and Linux operating systems.
• Knowledge of networking principles and infrastructure.
• Experience or exposure to Microsoft 365 administration, Azure and Intune.
• Knowledge of VMware and Hyper-V environments.
• Understanding of IT security principles and best practices.
• Ability to evaluate technical solutions within business and budget constraints.
• Microsoft certification would be advantageous.
• Cisco, VMware, or other relevant industry certifications would be advantageous.

Responsibilities:

• Install, configure, maintain, and support hardware, software, and network systems.
• Diagnose and resolve hardware, software, network, and user-support issues.
• Respond promptly to technical support requests.
• Keep users informed of technical issues and resolution progress.
• Provide clear technical guidance and training to users where required.
• Document support activities, resolutions, and system changes accurately.
• Collaborate with IT team members to maintain reliable day-to-day operations.
• Perform system upgrades and assist with technical improvements.Maintain appropriate security standards across the IT environment.
• Complete assigned technical tasks while maintaining system stability.
• Troubleshoot routine technical issues and elevate complex matters when required.
• Perform scheduled maintenance to support reliable platform performance.
• Support Microsoft 365, Intune, Azure, VMware, and Hyper-V environments.
• Take ownership of assigned technical tasks and initiatives through to completion.
• Identify and recommend improvements to IT support and implementation processes.
• Participate in knowledge-sharing activities and contribute to team capability.
• Communicate technical information clearly and professionally to users, colleagues, and stakeholders.
• Work collaboratively to resolve technical concerns and develop practical solutions.