IT Systems & End-User Support Administrator

Indian Ocean Export Company; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

IOEC is seeking a skilled IT Support Administrator to join our team in Morningside, Durban. The role involves overseeing IT systems, maintaining information networks, upgrading hardware and software, and performing troubleshooting to ensure optimal operation.

The ideal candidate will have 3–5 years’ experience in computer networks and systems maintenance, strong customer service skills, and hands-on knowledge of Active Directory, Office 365, Hyper-V, and Veeam backups.

Qualifications

• Completed Matric, and A+ and N+ qualification/or IT related qualification.
• 3-5 years’ experience in computer networks and systems maintenance.
• Experience in the maintenance of Firewalls.

Responsibilities

• Set up all new employees.
• Handle all logged calls accurately and timeously.
• Perform preventative, adaptive, and perfective maintenance to ensure optimal functioning of the end user device management environment.
• Performing first line diagnosis prior to assignment of the incident to vendor (includes PABX telephony system, video conferencing).
• Vendor management.
• Manage Helpdesk System.
• Verify hours / minutes logged per request.
• Analyse reported problems and implements appropriate solutions and escalates unresolved issues.
• Resolve the root causes of incidents and deploy effective workarounds.
• Resolve problems as underlying causes are identified and corrected.
• Communicate clearly and precisely with users regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues.
• Communicate clearly and precisely with users to determine expectations for resolutions.
• Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought.
• Analyse urgency and the resources required to effect temporary or permanent solutions to the problems.
• Follow the processes and procedures for technical support workflow.
• Provide remote technical support
• Provide VIP support

Skills

End User Support

Server Installation & Configuration

LAN/WAN configuration and support

End Point Antivirus support

End Point patch management

Veeam Backups

IT Asset Management

Microsoft Active Directory

Office 365

Hyper-V

Education

Matric, A+ and N+ or IT related qualification

Tools

Active Directory

Office 365

Hyper-V

Veeam Backup & Replication

Job description

IOEC is seeking a skilled IT Support Administrator to join our team in Morningside, Durban. The role involves overseeing IT systems, maintaining information networks, upgrading hardware and software, and performing troubleshooting to ensure optimal operation.

The ideal candidate will have 3–5 years’ experience in computer networks and systems maintenance, strong customer service skills, and hands-on knowledge of Active Directory, Office 365, Hyper-V, and Veeam backups.