Technical Support Specialist (TSS)

Netcare; Wes-Kaap; On-site; ZAR 250,000 - 450,000; Full time

Job summary

Netcare is seeking an IT support professional to provide maintenance and support for users from a technical perspective. The role requires understanding hardware, software, and IT infrastructure, with responsibilities spanning troubleshooting, monitoring, and on-site guidance across business, technology and process boundaries.

You will engage with users and technical teams, perform backups, maintain documentation and contribute to project work while staying up to date with Netcare's policies and

Qualifications

• Demonstrated ability to provide technical support for desktop and server hardware, middleware and software.
• Experience with monitoring, troubleshooting and maintenance of IT systems and networks.
• Knowledge of Group Policy, Active Directory, DNS, DHCP and email systems is desirable.

Responsibilities

• Provide technical support for desktop and server hardware, middleware and software.
• Assist in monitoring, troubleshooting, maintenance and enhancements of Group Policy, Active Directory, DNS, DHCP and email systems.
• Support server and desktop infrastructure environments.
• Assist in monitoring, troubleshooting and maintenance of IT systems.
• Provide technical expertise for related projects.
• Act as on-site troubleshooter.
• Interface with users, technical teams and vendors to determine best solutions.
• Perform backups and recovery procedures.
• Maintain system performance through monitoring and tuning.

Skills

Technical support

System monitoring

Troubleshooting

Server hardware

Desktop support

Active Directory

Education

Matric or related NQF level qualification

Relevant IT Qualification

MCSE

MCITP

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

Offering maintenance and support to users from a technical perspective. This entails understanding all the technical requirements for the site from hardware and software perspective and the ability to provide support across the business, technology, and process boundaries.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

• Provide technical support for desktop and server hardware, middleware and software.
• To assist in monitoring, troubleshooting, maintenance and enhancements of Group Policy, Active Directory, DNS, DHCP and email systems
• Provide support for of the server and desktop infrastructure environments.
• To assist in monitoring, troubleshooting and maintenance the IT systems
• Provide technical expertise and perform tasks for the related project/s
• Acts in a troubleshooting capacity on site
• Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of solutions.
• Performs systems backups and recovery procedures.
• Maintains system performance by performing system monitoring and analyses, and performance tuning: troubleshooting system hardware, software, networks and operating and system management system, designing and running system load/stress testing, escalating application problems to vendor.
• Maintaining documentation

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE

EDUCATION

Required

• Matric or related NQF level qualification
• Relevant IT Qualification
• MCSE, MCITP

WORK EXPERIENCE