IT Support Trainee: Hands-on Tech & Career Growth

Placements24; Benoni; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

IT training

Career advancement

Hands-on labs

Certifications support

Job summary

Placements24 is seeking enthusiastic Graduate Trainees to join its Information Technology Support team in Benoni. You will provide first-line technical assistance to employees, troubleshooting hardware, software, and network issues while gaining practical experience.

Under mentorship, you will develop skills, assist with IT inventory, documentation, and participate in new system deployments. A degree or diploma in IT is required; strong communication and customer-focused approach preferred.

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
• Basic knowledge of computer hardware, operating systems (Windows, macOS) and common software.
• Familiarity with network troubleshooting and basic IT security principles.
• Strong problem-solving skills and a patient, customer-focused approach.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, and networks.
• Diagnose and resolve technical problems, escalating complex issues to senior IT staff when necessary.
• Assist in managing IT inventory and maintaining documentation of IT assets and procedures.
• Contribute to the implementation of new IT systems and upgrades.

Skills

Customer service

Problem solving

Communication

Education

Degree in IT

Diploma in IT

Tools

Windows OS

macOS

Networking basics

Job description

Placements24 is seeking enthusiastic Graduate Trainees to join its Information Technology Support team in Benoni. You will provide first-line technical assistance to employees, troubleshooting hardware, software, and network issues while gaining practical experience.

Under mentorship, you will develop skills, assist with IT inventory, documentation, and participate in new system deployments. A degree or diploma in IT is required; strong communication and customer-focused approach preferred.