IT Support Technician Mr Price Group

Mr Price Group Careers; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mr Price Group seeks an IT Support Tech to assist Head Office users, delivering proactive end-user support and strong customer service. You will manage OS setups, software installations, and incident resolution within SLA, while collaborating across teams to resolve trends.

The role emphasizes Windows 11, Mac OS, Microsoft 365 administration and security awareness, with after-hours standby and a driver’s license as requirements.

Qualifications

• A reliable personality that can support 300+ users comfortably and build great relationships.
• IT Diploma or Microsoft 365/A+/N+ Certifications.
• Apple Certified Support would be an advantage.
• Valid driver’s license.
• Able to do rotational after-hours standby.
• 3+ years’ experience in a corporate IT environment supporting Windows 11, Mac OS, Microsoft 365, security and collaboration tools.

Responsibilities

• Maintain the End User environment, ensuring device compliance and security.
• Ensure first time resolution of all incidents logged via Service Desk within SLA.
• Set up of equipment for users, installation of operating systems and software.
• Be proactive and innovative in the End User environment.
• Identify trending issues and troubleshoot root causes of common or recurring problems.
• Build relationships with users and provide excellent customer service.

Skills

Customer service

Troubleshooting

Relationship building

End user support

Education

IT Diploma

Microsoft 365/A+/N+ Certifications

Apple Certified Support

Tools

Windows 11

Mac OS

Microsoft 365

OneDrive

SharePoint

Teams

Anti-virus software

DLP

Device encryption

IP telephony

Video conferencing

Networking basics

Job description

Job Description

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group Head Office users.

Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!

Responsibilities

• Maintain the End User environment, ensuring device compliance and security
• Ensure first time resolution of all incidents logged via Service Desk within SLA
• Set up of equipment for users, installation of operating systems and software
• Be proactive and innovative in the End User environment
• Identify trending issues and troubleshoot root causes of common or recurring problems
• Build relationships with users and provide excellent customer service

Qualifications

A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships

IT Diploma OR Microsoft 365/A+/N+ Certifications

Apple Certified Support would be an advantage

Valid driver’s license

Able to do rotational after-hours standby

Plus at least of 3 years’ experience in a corporate IT environment supporting the below:

• Supporting Microsoft Windows 11 and MAC OS environments
• Provisioning of end-user computing hardware
• Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
• Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc
• Experience supporting IP telephony
• Experience supporting video conferencing and AV systems
• Basic understanding of networking protocols