IT Support Technician Mr Price Group

Mr Price Group; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Mr Price Group is seeking an IT Support Tech to assist Head Office users with end-user computing, OS installations, and software support. You will maintain device security, resolve incidents promptly, and set up equipment for new and existing users across Windows and macOS environments.

The role requires a reliable, relationship-building professional with 3+ years in corporate IT, relevant certifications, a valid driver’s license, and willingness to rotate after-hours standby.

Qualifications

• A reliable personality that can support 300+ users comfortably and build great relationships.
• IT Diploma OR Microsoft 365/A+/N+ Certifications.
• Apple Certified Support would be an advantage.
• Valid driver’s license.
• Able to do rotational after-hours standby.
• Plus at least 3 years’ experience in a corporate IT environment supporting the below:
• - Supporting Microsoft Windows 11 and MAC OS environments.
• - Provisioning of end-user computing hardware.
• - Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams.
• - Experience supporting security and business apps (antivirus, DLP, device encryption).
• - IP telephony and video conferencing support.
• - Basic networking protocol understanding.

Responsibilities

• Maintain the End User environment, ensuring device compliance and security.
• Ensure first time resolution of all incidents logged via Service Desk within SLA.
• Set up equipment for users, install operating systems and software.
• Be proactive and innovative in the End User environment.
• Identify trending issues and troubleshoot root causes of common or recurring problems.
• Build relationships with users and provide excellent customer service.

Skills

IT Support

End User Support

Customer Service

Microsoft 365

Education

IT Diploma

Microsoft 365/A+/N+ Certifications

Tools

Windows 11

macOS

Job description

Job Description

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group Head Office users.

Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!

Responsibilities

• Maintain the End User environment, ensuring device compliance and security
• Ensure first time resolution of all incidents logged via Service Desk within SLA
• Set up of equipment for users, installation of operating systems and software
• Be proactive and innovative in the End User environment
• Identify trending issues and troubleshoot root causes of common or recurring problems
• Build relationships with users and provide excellent customer service

Qualifications

A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships

IT Diploma OR Microsoft 365/A+/N+ Certifications

Apple Certified Support would be an advantage

Valid driver’s license

Able to do rotational after-hours standby

Plus at least of 3 years’ experience in a corporate IT environment supporting the below:

• Supporting Microsoft Windows 11 and MAC OS environments
• Provisioning of end-user computing hardware
• Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
• Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc
• Experience supporting IP telephony
• Experience supporting video conferencing and AV systems
• Basic understanding of networking protocols