IT Support Technician

Abantu Staffing Solutions; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Abantu Staffing Solutions is seeking an IT Support specialist to provide first-line support across offices in East London. The role involves resolving hardware, software and network issues, setting up workstations, and managing user accounts.

The ideal candidate has a Grade 12, practical IT support experience, and knowledge of Microsoft 365 and cybersecurity basics. Own transport is advantageous for local travel between offices.

Qualifications

• Grade 12 / Matric is required.
• Working experience in an IT support / helpdesk role is required.
• Good knowledge of Microsoft 365, general networking and hardware troubleshooting.
• Own transport is advantageous.

Responsibilities

• Provide first-line IT support to staff across the firm's offices, resolving hardware, software and network issues.
• Set up and maintain workstations, printers and other office IT equipment.
• Manage user accounts, email setup and access permissions.
• Liaise with external IT service providers on more complex issues or system upgrades.
• Maintain basic cybersecurity hygiene (backups, antivirus, password policies).
• Keep an inventory of IT equipment and coordinate repairs or replacements.

Skills

Problem solving

Attention to detail

Reliability

Time management

Interpersonal skills

Education

Relevant IT qualification (A+, N+, or similar)

Job description

Minimum Requirements

• Grade 12 / Matric
• A relevant IT qualification (A+, N+, or similar) advantageous
• Working experience in an IT support / helpdesk role
• Working knowledge of Microsoft 365, general networking and hardware troubleshooting
• Own transport advantageous

Responsibilities

IT Support

• Provide first-line IT support to staff across the firm's offices, resolving hardware, software and network issues
  Set up and maintain workstations, printers and other office IT equipment
• Manage user accounts, email setup and access permissions
  Liaise with external IT service providers on more complex issues or system upgrades
• Maintain basic cybersecurity hygiene (backups, antivirus, password policies)
  Keep an inventory of IT equipment and coordinate repairs or replacements

Competencies

• Professional and reliable
• Strong problem-solving ability and a logical, methodical approach
• High attention to detail and accuracy
• Able to work independently and manage own time across two distinct areas of responsibility
• Good interpersonal skills, able to support staff at all levels