IT Support Technician II

Clicks Group Limited; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Clicks Group is seeking an IT Support Technician II to work within the LEAP Team at the Woodmead office in Johannesburg. The role focuses on sustaining IT systems, servers, desktops and peripherals, including installation, diagnosis, repair and upgrades for optimal performance.

You will troubleshoot issues, provide end-user support, and help maintain the knowledgebase, SLAs and asset registers while ensuring data security and asset integrity.

Qualifications

• 2–5 years' experience as an IT support technician.
• National Senior Certificate and IT qualification or valid IT certification.
• Basic networking, Windows and Linux knowledge.
• Ability to install, diagnose, repair and upgrade software and hardware.
• Strong problem-solving and customer-service skills.

Responsibilities

• Provides technical guidance and assistance to other team members and users when required.
• Receives and processes user complaints and resolves computer problems and errors.
• Updates computer software and operating systems.
• Remotely or physically assists in IT related concerns.
• Document fixes; solutions; and ensuring knowledgebase is updated.
• Ensuring adherence to service level agreements to maintain effective customer service.
• Maintaining security of assets and confidential information.
• Assist in maintaining hardware and software asset register.

Skills

Networking

Operating systems

Server hardware

Troubleshooting

IT security

Firmware updates

Patch management

Diagnostics

Documentation

Customer service

Education

National Senior Certificate

NQF IT Qualification or IT Certification

Job description

Job category: Others: IT and Telecommunication

Location: Woodmead

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit an IT Support Technician II to work within LEAP Team. The role will be based at our 180 Degrees Office in Woodmead Johannesburg.

Job Purpose

The role is to support and maintain IT systems, servers, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading software, hardware and equipment while ensuring optimal performance. The person will also troubleshoot problem areas (in person or by telephone) in a timely and accurate fashion and provide end-user assistance where required.

Job Objectives

• Provides technical guidance and assistance other team members and users when required
• Receives and processes user complaints
• Resolves computer problems and errors
• Trains users on the use of supported systems
• Updates computer software and operating systems
• Remotely or physically assists in IT related concerns
• Ensure adherence to service level agreements to maintain effective customer service
• Managing customer expectations and ensuring service recovery
• Problem solving - research problems/solutions and make recommendations as needed
• Document fixes; solutions; and ensuring knowledgebase is updated.
• Ensuring that technical knowledge is current
• Basic networking experience.
• Application packaging, software deployment, imaging, and patch management of supported systems
• Assist in maintaining hardware and software asset register
• Ensuring excellent working knowledge of the equipment maintained in the IT estate and maintaining security of assets and confidential information

Experience and Knowledge Required

Job Experience

• At least 2 - 5years' experience as a IT support technician

Education

• National Senior Certificate (Grade 12)
• NQF level 5 – 6 IT Qualification in Information Technology or valid IT Certification, i.e. CompTIA, Microsoft, etc .

Job Skills

• Networking
• Operating systems (Microsoft and/or Linux)
• Server, desktop and laptop hardware components and peripheral hardware
• IT security
• Updating and deploying Firmware and BIOS Upgrades
• Patch management
• Troubleshooting and running diagnostics.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Deciding and Initiating Action
• Presenting and Communicating Information
• Writing and Reporting
• Applying Expertise and Technology
• Analysing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations