IT Support Technician

Synergy Jobs (Pty) Ltd; Parow; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Synergy Jobs (Pty) Ltd is seeking an IT Support Technician in Parow to ensure end-user support and ongoing maintenance of hardware, software, networks, and infrastructure.

The role covers configuring user accounts, monitoring performance, and coordinating with vendors to resolve issues, including Office 365 services and related applications.

Qualifications

• Matric
• Microsoft Certifications, CompTIA A+, CompTIA N+
• 5+ years' experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
• Experience with Microsoft 365 tenants & associated management & support
• Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance
• Networking knowledge of TCP/IP, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS.
• Network security administration experience.
• Ability to Install, maintain, optimize, and configure software, including Windows operating systems and settings.
• Good communication skill and ability to liaise across all levels of the organization.
• Ability to work independently and as part of team.

Responsibilities

• Set up and manage user accounts and permissions to consent access to a network.
• Setting up the Organization's computer system to meet specific business requirements.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, Printer, AV systems connections.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Resolve hardware and network connectivity issues.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Manage Office 365 services such as OneDrive, Microsoft Teams, Outlook etc.

Skills

Communication skills

Teamwork

Independent work

Education

Matric

Microsoft Certifications

CompTIA A+

CompTIA N+

Tools

Office 365

OneDrive

Microsoft Teams

Outlook

Windows OS

LAN/WAN networking

Job description

POSITION:

IT Support Technician

LOCATION:

Parow

PURPOSE OF JOB

The main purpose of this role is to ensure that the internal end-users are supported as well as the Installation and maintenance of company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.

KEY PERFORMANCE AREAS

• To set up and manage user accounts and permissions to consent access to a network.
• Setting up the Organization's computer system to meet specific business requirements.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, Printer, AV systems connections.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Resolve hardware and network connectivity issues.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Manage Office 365 services such as OneDrive, Microsoft Teams, Outlook etc.

QUALIFICATIONS, COMPETENCIES AND SKILLS

• Matric
• Microsoft Certifications, CompTIA A+, CompTIA N+
• 5+ years' experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
• Have a good understanding of Office 365 and its applications and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented.
• Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance
• Experience with Microsoft 365 tenants & associated management & support
• Networking knowledge of TCP/IP, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS.
• Network security administration experience.
• Ability to Install, maintain, optimize, and configure software, including Windows operating systems and settings.
• Good communication skill and ability to liaise across all levels of the organization.
• Ability to work independently and as part of team.