IT Support Technician — End-User Experience Hero

Mr Price Group; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Mr Price Group is seeking a dedicated IT Support Technician to assist its head office users. You will maintain the End User environment, install OS and software, and ensure security and device compliance. You will resolve incidents at first contact and contribute to ongoing improvements.

The role requires 3+ years in a corporate IT setting, knowledge of Windows 11 and macOS, and MS 365 suite experience. A driver’s license and after-hours standby readiness are essential.

Qualifications

• 3+ years in a corporate IT environment supporting Windows 11 and macOS
• Provisioning of end-user computing hardware
• Microsoft 365 product suite installations and support (OneDrive, SharePoint, Teams)
• Experience supporting security and business apps including antivirus, DLP and device encryption
• Experience supporting IP telephony and video conferencing/AV systems
• Valid driver’s license and willingness to do rotational after-hours standby

Responsibilities

• Maintain the End User environment, ensuring device compliance and security
• Ensure first time resolution of incidents logged via Service Desk within SLA
• Set up equipment for users; install operating systems and software
• Be proactive and innovative in the End User environment
• Identify trending issues and troubleshoot root causes of common or recurring problems
• Build relationships with users and provide excellent customer service

Skills

Customer service

Relationship building

End-user support

Problem solving

Education

IT Diploma

Microsoft 365/A+/N+ Certifications

Tools

Microsoft 365

OneDrive

SharePoint

Teams

Windows 11

macOS

IP telephony

Video conferencing

AV systems

Anti-virus software

DLP

Device encryption

Job description

Mr Price Group is seeking a dedicated IT Support Technician to assist its head office users. You will maintain the End User environment, install OS and software, and ensure security and device compliance. You will resolve incidents at first contact and contribute to ongoing improvements.

The role requires 3+ years in a corporate IT setting, knowledge of Windows 11 and macOS, and MS 365 suite experience. A driver’s license and after-hours standby readiness are essential.