IT Technician

MANPOWER Group; Wes-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Job summary

MANPOWER Group is seeking an IT Helpdesk professional in Cape Town to provide end-user desktop and mobile support across the organization. You will resolve hardware and software issues, manage device lifecycles, and assist with security and access reviews.

The role involves supporting Windows 10/11, Microsoft 365 services, and on-premises/cloud resources, with opportunities to work across Teams, SharePoint, and Exchange Online. Salary and benefits align with local market norms.

Qualifications

• Corporate IT support experience, 2–4+ years.
• Experience assisting users in person and remotely.
• Experience with Windows Server, Hyper-V and VMware.

Responsibilities

• Provide support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware and software issues, documenting problems and resolutions.
• Manage the full device lifecycle, from onboarding to offboarding.
• Resolve Helpdesk requests with minimal supervision.
• Support senior stakeholders with professionalism.
• Troubleshoot Windows 10/11, Microsoft 365, and application issues.
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
• Assist with endpoint management (Intune/device policies).
• Support VPNs, Wi-Fi, and LAN/WAN connectivity.
• Perform workstation builds, rebuilds, and lifecycle replacements.
• Enforce security standards, assist with user access reviews and offboarding.
• Administer Active Directory, Azure AD, Group Policy, DNS, DHCP.
• Maintain accurate ticket notes and documentation.
• Assist with asset management, stock control, and vendor liaison.
• Participate in after-hours or weekend standby support when required.

Skills

Windows 10/11

Microsoft 365

AD / Azure AD

DNS / DHCP

Networking basics

End-user support

VMware / Hyper-V

Education

Grade 12

Tools

Intune

Group Policy

Exchange Online

SharePoint

Job description

Key Responsibilities:

• Provide support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware and software issues, documenting problems and resolutions
• Manage the full device lifecycle, from onboarding to offboarding
• Resolve Helpdesk requests with minimal supervision
• Support senior stakeholders with a high level of professionalism
• Troubleshoot Windows 10/11, Microsoft 365, and application issues
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Assist with endpoint management (Intune/device policies)
• Support VPNs, Wi‑Fi, and LAN/WAN connectivity
• Perform workstation builds, rebuilds, and lifecycle replacements
• Enforce security standards, assist with user access reviews and offboarding
• Administer Active Directory, Azure AD, Group Policy, DNS, DHCP
• Maintain accurate ticket notes and documentation
• Assist with asset management, stock control, and vendor liaison
• Participate in after‑hours or weekend standby support when required

What We’re Looking For:

• Grade 12
• 2–4+ years’ experience in a corporate IT support environment (professional services or legal environment advantageous)
• Experience assisting users in person and remotely
• Windows 10/11 and Microsoft 365 support experience
• Windows Server with Hyper‑V and VMware
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
• Experience supporting Teams, SharePoint, Exchange, Exchange Online
• Working knowledge of network infrastructure (LAN/WAN, Wi‑Fi, VPN)
• Working knowledge of endpoint security and patch management
• Working knowledge of SQL
• Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
• Valid driver’s licence with own reliable transport
• Willingness to alternate between Cape Town and Stellenbosch offices

Please note only shortlisted candidates will be contacted.