IT Support Technician Mr Price Technology

Mr Price Group; Durban; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Zusammenfassung

Mr Price Group is seeking a dedicated IT Support Technician to assist its head office users. You will maintain the End User environment, install OS and software, and ensure security and device compliance. You will resolve incidents at first contact and contribute to ongoing improvements.

The role requires 3+ years in a corporate IT setting, knowledge of Windows 11 and macOS, and MS 365 suite experience. A driver’s license and after-hours standby readiness are essential.

Qualifikationen

• 3+ years in a corporate IT environment supporting Windows 11 and macOS
• Provisioning of end-user computing hardware
• Microsoft 365 product suite installations and support (OneDrive, SharePoint, Teams)
• Experience supporting security and business apps including antivirus, DLP and device encryption
• Experience supporting IP telephony and video conferencing/AV systems
• Valid driver’s license and willingness to do rotational after-hours standby

Aufgaben

• Maintain the End User environment, ensuring device compliance and security
• Ensure first time resolution of incidents logged via Service Desk within SLA
• Set up equipment for users; install operating systems and software
• Be proactive and innovative in the End User environment
• Identify trending issues and troubleshoot root causes of common or recurring problems
• Build relationships with users and provide excellent customer service

Kenntnisse

Customer service

Relationship building

End-user support

Problem solving

Ausbildung

IT Diploma

Microsoft 365/A+/N+ Certifications

Tools

Microsoft 365

OneDrive

SharePoint

Teams

Windows 11

macOS

IP telephony

Video conferencing

AV systems

Anti-virus software

DLP

Device encryption

Jobbeschreibung

Trending

Job Description

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group head office users.

Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!

Responsibilities

Maintain the End User environment, ensuring device compliance and security

Ensure first time resolution of all incidents logged via Service Desk within SLA

Set up of equipment for users, installation of operating systems and software

Be proactive and innovative in the End User environment

Identify trending issues and troubleshoot root causes of common or recurring problems

Build relationships with users and provide excellent customer service

Qualifications

A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships

IT Diploma OR Microsoft 365/A+/N+ Certifications

Apple Certified Support would be an advantage

Valid driver’s license

Able to do rotational after-hours standby

Plus at least of 3 years’ experience in a corporate IT environment supporting the below:

Supporting Microsoft Windows 11 and MAC OS environments

Provisioning of end-user computing hardware

Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams

Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc

Experience supporting IP telephony

Experience supporting video conferencing and AV systems

Basic understanding of networking protocols