IT Support Technician - Educational Institutions

Placements24; Upington; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Career development

Certifications

Competitive salary

Job summary

Placements24 in Upington, South Africa, invites applications for an IT Support Technician to assist educational institutions with computer systems, software, and networks. You will troubleshoot hardware and software, manage user accounts, and provide training on IT systems to staff and students.

The role focuses on delivering reliable first-line support in educational settings, maintaining devices, printers, and connectivity, and contributing to a secure, efficient learning environment in

Qualifications

• A relevant qualification in Information Technology, Computer Science, or a related field.
• Proven experience in IT support roles, preferably within an educational setting.
• Strong knowledge of Windows and macOS operating systems, common office applications, and basic networking concepts.
• Experience with hardware troubleshooting, printer support, and basic network connectivity issues.
• Excellent problem-solving skills, customer service orientation, and the ability to work effectively under pressure.

Responsibilities

• Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues across various devices.
• Install, configure, and maintain computer hardware, software, operating systems, and network equipment.
• Manage user accounts, permissions, and access rights within the institutional network environment.
• Respond to IT support tickets promptly and effectively, escalating complex issues to senior IT staff when necessary.
• Assist in maintaining IT inventory, documenting support procedures, and providing basic training to users on IT systems and best practices.

Skills

IT support

Customer service

Problem solving

Networking basics

Education

Relevant IT qualification

Tools

Windows OS

macOS OS

Job description

About the Role

Our client is seeking a skilled and proactive IT Support Technician to provide essential technical assistance to educational institutions in and around Upington . This role is crucial for ensuring the seamless operation of computer systems, networks, and educational software, thereby supporting uninterrupted learning and teaching activities. The ideal candidate will be adept at troubleshooting hardware and software issues, managing user accounts, and providing technical guidance to staff and students. This position offers a stable role within the education sector, contributing to the technological infrastructure that powers modern learning environments in Upington .

Key Responsibilities

• Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues across various devices.
• Install, configure, and maintain computer hardware, software, operating systems, and network equipment.
• Manage user accounts, permissions, and access rights within the institutional network environment.
• Respond to IT support tickets promptly and effectively, escalating complex issues to senior IT staff when necessary.
• Assist in maintaining IT inventory, documenting support procedures, and providing basic training to users on IT systems and best practices.

Requirements

• A relevant qualification in Information Technology, Computer Science, or a related field.
• Proven experience in IT support roles, preferably within an educational setting.
• Strong knowledge of Windows and macOS operating systems, common office applications, and basic networking concepts.
• Experience with hardware troubleshooting, printer support, and basic network connectivity issues.
• Excellent problem-solving skills, customer service orientation, and the ability to work effectively under pressure.

Benefits

• A competitive salary and benefits package, reflecting your technical expertise.
• Opportunities for professional development and certifications in IT support and networking.
• A stable and rewarding career within the education sector in Upington .
• Exposure to a variety of IT systems and technologies within educational contexts.
• A collaborative work environment where your technical skills are valued and essential.