IT Support Specialist (Educational Technology)

Placements24; Upington; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Upington edtech environment

Professional development

Job summary

Placements24 is seeking a technically proficient IT Support Specialist for an educational technology role in Upington. You’ll ensure smooth operation of IT systems, support students and staff, and assist with learning software implementation. The ideal candidate has a passion for education technology and strong customer service skills.

The role offers a hybrid work model with opportunities for professional development and exposure to cutting-edge edtech in Upington.

Qualifications

• Relevant qualification in Information Technology, Computer Science, or a related field.
• Proven experience in IT support and problem-solving.

Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve problems related to educational technology platforms (e.g., LMS, interactive whiteboards).
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist users with account management, password resets, and general IT inquiries.
• Develop and maintain IT support documentation and user guides.
• Collaborate with the IT team on system upgrades, security protocols, and infrastructure improvements.

Skills

IT support

Troubleshooting

Customer service

Education tech

Education

Information Technology qualification

Tools

Learning Management Systems (LMS)

Microsoft Office

Job description

About the Role

Our client is seeking a technically proficient and user-focused IT Support Specialist specializing in educational technology for their institution in Upington . This role is essential for ensuring the smooth operation of IT systems and educational software used by students and staff. You will provide timely technical support, troubleshoot hardware and software issues, and assist with the implementation and maintenance of learning technologies. This is a key position for an IT professional passionate about supporting educational endeavors through effective technology solutions.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve problems related to educational technology platforms (e.g., Learning Management Systems, interactive whiteboards).
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist users with account management, password resets, and general IT inquiries.
• Develop and maintain IT support documentation and user guides.
• Collaborate with the IT team on system upgrades, security protocols, and infrastructure improvements.

Requirements

• Relevant qualification in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, with a focus on troubleshooting and problem-solving.
• Familiarity with educational software and learning management systems is highly advantageous.
• Strong knowledge of operating systems (Windows, macOS) and common office productivity software.
• Excellent customer service, communication, and technical skills .

Benefits

• Competitive salary and benefits package.
• Hybrid work model offering flexibility between office and remote work.
• Opportunity to work with cutting-edge educational technology in Upington .
• Professional development and training in IT and edtech.
• Supportive team environment focused on leveraging technology in education.