It Support Technician

Istaff Recruitment; South Africa; A distancia; ZAR 120.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Retirement benefits

Fully remote work

Descripción de la vacante

iStaff Recruitment seeks an IT Support Technician in Gauteng to deliver frontline technical support for end-users. You will install, configure and maintain hardware and software, troubleshoot issues, and manage user accounts in the AD environment.

This fully remote role offers career growth in a dynamic tech environment, with on-site requirements when needed. The successful candidate has 2+ years in IT support, strong problem-solving skills, and relevant IT qualifications, with emphasis on

Formación

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 2+ years of technical support or IT helpdesk experience preferred.
• Strong problem-solving and communication abilities.

Responsabilidades

• Provide first- and second-line IT support to end-users via remote, phone or email.
• Install, configure and maintain computers, software and network devices.
• Troubleshoot desktops, laptops, printers and core applications.
• Manage user accounts and access controls in Active Directory.
• Perform regular system maintenance, updates, patches and backups.
• Monitor system performance and security; document solutions in knowledge base.
• Assist with IT asset management and vendor liaison for hardware/software.

Conocimientos

Technical support

Windows

Customer service

Remote support

Educación

Bachelor's degree in IT/CS

IT diploma

Herramientas

Active Directory

Office 365 / Microsoft 365

VMware / Virtualization

Azure

Descripción del empleo

Explore exciting IT Support Technician jobs in Gauteng , where opportunities abound for skilled professionals. These roles are critical for maintaining and improving IT infrastructure, providing essential technical assistance to end-users, and resolving hardware and software issues. Gauteng 's dynamic business environment offers a range of IT support positions, from entry-level help desk roles to senior technical support specialists. Job seekers can find positions that match their expertise, whether it's troubleshooting network problems, setting up computer systems, or delivering training to staff. IT Support Technicians are in high demand across various sectors, including finance, healthcare, and technology, reflecting the region's diverse economy. Companies are actively seeking individuals with strong problem-solving skills and a commitment to providing excellent customer service. Discover the latest IT Support Technician vacancies in Gauteng and take your career to the next level. With competitive salaries and opportunities for professional growth, Gauteng is an ideal location for IT professionals looking to advance their careers. Search for roles that offer career progression and the chance to work with cutting‑edge technologies.

What People Ask

Typically, a diploma or degree in Information Technology , Computer Science, or a related field is required. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) can significantly improve job prospects. Strong problem‑solving and communication skills are also important.

IT Support Technicians usually handle tasks like troubleshooting hardware and software issues, setting up and maintaining computer systems, providing technical support to end‑users, and documenting solutions. They may also be involved in network administration and security, ensuring the smooth operation of IT infrastructure. Customer service and effective communication are key aspects of the role.

Several major companies in Gauteng frequently hire IT Support Technicians. Some of the top employers include Dimension Data , BCX, and EOH. These companies offer diverse opportunities and career growth within the IT sector.

The salary range for an IT Support Technician in Gauteng typically falls between ZAR 120,000 to ZAR 360,000 per year. Entry‑level positions may start at the lower end, while more experienced technicians can earn higher salaries. Compensation can vary based on skills, experience, and the size of the company.

Showing 242 IT Support Technician jobs in Gauteng

IT SUPPORT TECHNICIAN (GAUTENG)

Johannesburg R120000 - R360000 per year help_outline MPRTC

Job Description

Requirements:

• 2+ years technical support experience
• Drivers license, and own transport
• Strong problem‑solving and communication skills are essential

Job Description

About the Role Our client, a forward‑thinking technology solutions provider, is seeking a skilled IT Support Technician to join their growing team in **Centurion, Gauteng**. This role is critical in providing essential technical support to internal staff and external clients, ensuring the smooth operation of all IT systems and infrastructure. The ideal candidate will be a proactive problem‑solving with a strong understanding of hardware, software, and network troubleshooting. You will be responsible for diagnosing and resolving IT issues efficiently, managing IT assets, and contributing to the overall stability and security of our client's technology environment. This is an excellent opportunity for a motivated IT professional to contribute to a dynamic company with a focus on innovation and client success, working remotely with occasional on‑site requirements if needed.

Key Responsibilities

• Provide first‑and second‑level technical support to users via remote access, phone, and email.
• Install, configure, and maintain computer hardware, software, operating systems, and network devices.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and core business applications.
• Manage user accounts, permissions, and access controls in Active Directory and other relevant systems.
• Perform regular system maintenance, including updates, patches, and backups.
• Monitor system performance and security, identifying and addressing potential issues proactively.
• Document IT procedures, solutions, and support activities in the knowledge base.
• Assist with IT asset management, including inventory tracking and procurement.
• Collaborate with senior IT staff on larger projects and system upgrades.
• Ensure compliance with IT policies and security best practices.

Requirements

• Proven experience as an IT Support Technician, Helpdesk Technician, or similar role, preferably supporting a **Centurion, Gauteng** based organization.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP) and hardware diagnostics.
• Familiarity with virtualisation technologies (e.g., VMware, Hyper‑V) is a plus.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non‑technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are highly desirable.
• A minimum of 2 years of experience in a technical support role.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Benefits

Our client offers a competitive salary, comprehensive medical aid, and retirement benefits. This role provides a fully remote working arrangement, offering excellent work‑life balance. Opportunities for continuous learning and professional certification are available, alongside a dynamic and collaborative work culture. Join a team at the forefront of technology solutions and contribute to impactful projects from the comfort of your home office.

• Matric, with an IT qualification, diploma or degree preferred.
• Minimum 5 years experience in IT support or systems administration.
• Experience in a multi‑user business environment.
• Strong knowledge of Microsoft 365, Windows, Active Directory, Azure and network troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, cybersecurity, backups, remote support tools and cloud technologies.
• Experience with ERP or business management systems advantageous.
• Knowledge of accounting packages, preferably SAP, beneficial.

Minimum Requirements:

• Matric, with an IT qualification, diploma or degree preferred.
• Minimum 5 years experience in IT support or systems administration.
• Experience in a multi‑user business environment.
• Strong knowledge of Microsoft 365, Windows, Active Directory, Azure and network troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, cybersecurity, backups, remote support tools and cloud technologies.
• Experience with ERP or business management systems advantageous.
• Knowledge of accounting packages, preferably SAP, beneficial.

Key Responsibilities:

• Provide first‑and second‑line IT support, troubleshooting hardware, software, network and connectivity issues.
• Administer user accounts, access permissions, onboarding and offboarding.
• Install, configure and maintain computers, laptops, printers, mobile devices, networking equipment, VoIP and CCTV systems.
• Monitor and maintain LAN, WAN, Wi‑Fi, VPN and internet connectivity.
• Support and administer Microsoft 365, ERP, accounting, CRM, inventory and warehouse systems, and other business applications.
• Maintain cybersecurity controls, antivirus, firewalls, access policies and POPIA compliance.
• Manage data backups, disaster recovery procedures and recovery testing.
• Maintain IT asset registers, software licences, system documentation and IT policies.
• Liaise with external IT service providers, software vendors and hardware suppliers.
• Assist with IT projects, system implementations, upgrades, cloud migrations and hardware rollouts.

Job Description

About the Role Our client, a growing technology consulting firm, is seeking a skilled IT Support Technician to provide essential technical assistance within their Randburg operations, with the flexibility of remote work. This role is critical for maintaining the smooth functioning of our client's IT infrastructure, including hardware, software, and network systems. You will be responsible for responding to user requests, diagnosing and resolving technical issues, and performing regular system maintenance. The ideal candidate will possess a strong technical background, excellent troubleshooting skills, and a commitment to providing exceptional user support. This is a fantastic opportunity to advance