IT Support Engineer - Brentwood Park

City Logistics; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Job summary

City Logistics is seeking a motivated IT Support Engineer to join our IT team. You will provide first- and second-line technical support across the organisation, covering end-user computing, Microsoft 365, user administration, networking and general IT infrastructure.

Responsibilities include logging and resolving incidents within SLA, troubleshooting hardware and software, and assisting with server maintenance and security updates.

Qualifications

• Must have 3–4 years of IT support experience.
• Experience with Windows 10/11 and Microsoft 365 environments.
• Strong troubleshooting and fault-finding skills.
• Good communication and customer service skills.

Responsibilities

• Provide first- and second-line technical support.
• Log, manage and resolve incidents within SLA.
• Troubleshoot desktop, laptop, hardware, software, printer and peripheral issues.
• Install, configure and upgrade end-user equipment.

Skills

Troubleshooting

Communication

Customer service

Attention to detail

Work under pressure

Education

Grade 12

IT Diploma / degree or equivalent

CompTIA A+ / Network+

Tools

Microsoft Windows

Microsoft 365

Active Directory

Group Policy

Job description

Job category: Courier Services

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

Introduction

City Logistics is seeking a motivated and passionate IT Support Engineer to join our dynamic IT team. The IT Support Engineer is responsible for providing first- and second-line technical support to users across the organisation.The role covers end-user computing, Microsoft 365, user administration, networking, business applications and general IT infrastructure support.Support will be provided remotely where possible. Where an issue cannot be resolved remotely, the IT Support Engineer will be required to travel to company sites within their assigned area to provide on-site support.The role requires strong troubleshooting skills, excellent communication, attention to detail and the ability to work independently as well as part of the wider IT team.

• Provide first- and second-line technical support.
• Log, manage and resolve incidents and service requests within agreed SLA timeframes.
• Troubleshoot desktop, laptop, hardware, software, printer and peripheral issues.
• Install, configure, repair and upgrade end-user equipment.
• Maintain clear and accurate troubleshooting notes within the Helpdesk system.
• Keep users informed of progress and manage expectations professionally.
• Escalate incidents to the appropriate technical resource when required.

Microsoft 365 & User Administration

• Support Microsoft Outlook, Teams, OneDrive, SharePoint and Microsoft Office applications.
• Troubleshoot Microsoft 365 and email-related issues.
• Create, modify and disable user accounts according to approved processes.
• Reset passwords and assist with account lockouts and MFA issues.
• Manage standard Active Directory groups and permissions.
• Support shared mailboxes and distribution groups.
• Troubleshoot Active Directory and standard Group Policy-related issues.

Network & Infrastructure Support

• Troubleshoot LAN, WAN and Wi‑Fi connectivity.
• Troubleshoot TCP/IP, DNS, DHCP and general network-related issues.
• Configure and manage Layer 2 switches within approved standards.
• Configure and manage wireless access points.
• Assist with VLAN and network connectivity troubleshooting.
• Assist with approved server maintenance, patching and infrastructure tasks.
• Monitor and elevate server, backup, network and infrastructure alerts where required.
• Escalate complex firewall, routing, server and infrastructure issues.

Business Applications & Security

• Provide first-line support for approved business applications.
• Assist with SAP and Time & Attendance systems where applicable.
• Liaise with application vendors and service providers where required.
• Assist with endpoint security and authentication-related incidents.
• Apply approved security updates and patches.
• Immediately elevate suspected cybersecurity incidents.

IT Operations

• Assist with IT asset management and equipment tracking.
• Prepare IT equipment for new employees and recover equipment from departing employees.
• Maintain technical documentation and knowledge base articles.
• Provide basic user training and guidance.
• Assist with hardware refreshes, network upgrades, software deployments and other IT projects.
• Liaise with third-party service providers and follow up on outstanding incidents.

Standby and Afterhours Support

• Participate in the IT standby roster.
• Provide after-hours support for critical incidents when required.
• Assist with planned after-hours maintenance and project activities.
• Escalate major incidents according to the defined escalation process.

The successful candidate must:

• Hold a valid driver's licence.
• Have access to reliable transport.
• Be willing to travel to company sites within their assigned area.
• Attend sites where incidents cannot effectively be resolved remotely.
• Travel for IT installations, projects and equipment deployments where required.

• Strong troubleshooting and fault‑finding skills.
• Excellent verbal and written communication.
• Strong customer service skills.
• Ability to manage frustrated users professionally.
• Good attention to detail.
• Ability to manage under pressure and manage priorities.
• Ability to work independently and within a team.
• Strong ownership and accountability.
• Willingness to learn and develop technical skills.

• Grade 12.
• IT Diploma, relevant degree or equivalent IT qualification.
• CompTIA A and Network or equivalent knowledge.
• 3–4 years' relevant IT support experience.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Good understanding of networking fundamentals.
• Valid driver's licence.
• Own reliable transport.

Technical Skills

• Good working knowledge of:
• Microsoft Windows.
• Microsoft 365.
• Active Directory and Group Policy.
• Microsoft Entra ID fundamentals.
• Desktop and laptop hardware.
• TCP/IP, DNS and DHCP.
• LAN, WAN and Wi‑Fi.
• Layer 2 switching and VLAN fundamentals.
• IT Helpdesk / Service Management systems.
• Basic server administration.
• Endpoint security, patching and backup concepts.

Advantageous Skills and Experience

• SAP first-line support experience.
• Knowledge of Time & Attendance systems.
• AWS Certified Cloud Practitioner.
• Microsoft certifications.
• ITIL Foundation or equivalent ITSM knowledge.
• Experience supporting a multi-site organisation.

Note: Please indicate the position you are applying for.

If you do not hear from us within 2 weeks, please consider your application unsuccessful.

Recruitment is done in line with the Company’s Employment Equity Plan and Recruitment Policy.