Intermediate IT Support Engineer (JB6303)

Kontak Recruitment; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Kontak Recruitment is seeking an Intermediate IT Support Engineer in Cape Town. You will join a small IT team providing hands‑on support to multiple clients, handling desktop/server issues, networking, cloud services, and security. Experience with MSP environments is essential and non‑negotiable.

You will assist with user setups, server maintenance, and 1st–3rd line support, ensuring SLA adherence and continuous improvement across a varied tech stack.

Qualifications

• 5+ years IT support and infrastructure experience.
• 3+ years MSP experience supporting multiple clients per SLA.
• Strong Windows desktop/server support.
• Experience with AD, GPO, DNS, DHCP, and permissions.
• Admin of Microsoft 365 including Exchange Online/SharePoint/Teams.
• Networking knowledge including VLANs, routing, switching, wireless, firewalls.
• Experience with Meraki/Netgear/Ubiquiti networking gear.
• Virtualisation with Hyper‑V/VMware/Proxmox.
• Backup/recovery tools such as Veeam, including cloud storage.
• ITIL Foundation or aligned practices.
• Valid driver’s licence and own vehicle.

Responsibilities

• Provide 1st–3rd line IT support across client environments.
• Set up users, configure computers and resolve issues.
• Install and maintain desktops, servers, networks, and virtual infra.
• Administer Microsoft 365 users and email security.
• Diagnose server failures and network outages.
• Assist with network/infrastructure design and changes.
• Monitor system health, security alerts, and backups.
• Perform maintenance, patching and upgrades, including after hours.
• Logwork and maintain configuration records and tickets.
• Investigate recurring problems and root causes.
• Support printers, VoIP, surveillance, access control, hosting.
• Maintain data privacy and secure client information.

Skills

IT support

MSP experience

Windows support

Active Directory

Group Policy

DNS

DHCP

Microsoft 365

Exchange Online

SharePoint

OneDrive

Teams

Networking

VLANs

Firewalls

Meraki

Netgear

Ubiquiti UniFi

Hyper-V

VMware

Proxmox

Veeam

Backup and recovery

ITIL Foundation

VoIP

Video surveillance

Access control

Security tooling

Documentation

Education

National Diploma in IT or equivalent

Tools

Meraki

Netgear

Ubiquiti UniFi

Hyper‑V

VMware

Proxmox

Veeam

Job description

Intermediate IT Support Engineer (JB6303)
Southern Suburbs, Cape Town
Negotiable depending on experience
Permanent

Join a small IT support team providing hands‑on support to multiple clients. This role offers varied technical work across desktops, servers, networks, cloud services and security, with the opportunity to take ownership and contribute to improvements.
Seeking an experienced support engineer with the technical ability to handle complex, third-line issues and the willingness to assist with everyday user requests. All team members share responsibility for tickets, from setting up users and resolving email problems to restoring servers and troubleshooting network outages. Previous experience working for a Managed Service Provider (MSP) is essential and non‑negotiable

Minimum Requirements:

• 5 or more years experience in IT support and infrastructure management.
• 3 or more years experience within a Managed Service Provider (MSP), supporting multiple clients against service level agreements. This is essential and non‑negotiable.
• National Diploma in IT or equivalent.
• Strong Windows desktop and Windows Server support experience.
• Experience with Active Directory, Group Policy, DNS, DHCP, shared folders and permissions.
• Experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams.
• Strong networking knowledge, including VLANs, routing, switching, wireless networks and firewalls.
• Experience with Meraki, Netgear, Ubiquiti UniFi or comparable networking technologies.
• Experience with virtualisation platforms such as Hyper‑V, VMware or Proxmox.
• Experience with backup and recovery tools such as Veeam, including cloud backup storage.
• Familiarity with remote monitoring, ticketing and endpoint security tools.
• Working knowledge of VoIP systems and network printers.
• Exposure to video surveillance and access control systems, including HikCentral, Dahua or similar platforms.
• ITIL Foundation certification or practical knowledge of ITIL‑aligned support processes.
• Valid drivers licence and reliable own vehicle.
• Microsoft certifications, Security+ and cPanel/Linux hosting experience advantageous.

Duties and Responsibilities:

• Provide first-, second- and third‑line support across multiple client environments.
• Set up users, configure new computers and resolve hardware, software, connectivity, email and access issues.
• Install, configure and maintain desktops, servers, network equipment and virtual infrastructure.
• Administer Microsoft 365 users, mailboxes, licences, permissions and email security.
• Diagnose and resolve server failures, network outages and other critical incidents.
• Assist with network and infrastructure design, changes, installation and commissioning.
• Monitor system health, security alerts, storage capacity and backup status.
• Perform preventative maintenance, patching, upgrades and scheduled reboots, including after‑hours oversight where required.
• Check for additional faults, risks or incorrect configurations while working on devices and systems. Resolve these where possible or log and communicate follow‑up work.
• Investigate recurring problems and address their underlying causes.
• Support printers, VoIP, surveillance, access control and hosting services.
• Prioritise tickets, keep clients informed and maintain accurate documentation, configuration records and timesheets.
• Handle client information securely and follow data protection procedures.

What Were Looking For:

• A practical, approachable team member who takes initiative, works independently and follows issues through to resolution. You should communicate clearly, remain calm under pressure and be comfortable handling both routine support requests and complex technical work.

IMPORTANT: We specialise in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.