It Support & Systems Technician

Be Different Sa (Pty) Ltd; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Be Different SA (Pty) Ltd in Sandton, Gauteng seeks an IT Support & Systems Technician to deliver hands-on desktop, server and network support for a pharmaceutical software environment. You will handle Windows/Microsoft 365 administration, antivirus, backups, VPNs and basic hosting concepts, with regular travel to data-centre facilities.

The role is fully on-site, requires a valid driver’s licence and reliable transport, and calls for at least 3 years in help desk or junior sysadmin, plus a

Qualifications

• Matric certificate with IT certification preferred (A+/N+).
• At least 3 years in a help desk, IT support or junior systems admin role.
• Solid desktop hardware, software install and basic network troubleshooting knowledge.
• Familiarity with Windows Server environments and basic server administration.
• Experience with Microsoft 365 administration and anti-virus tools.

Responsibilities

• Provide day-to-day desktop, hardware and software support to staff, including account administration, password resets and equipment setup.
• Assist with server builds and take new builds/releases live in production, including basic post-deployment monitoring.
• Travel to data-centre co-location facility to assist with physical server installation and hardware changes.
• Request quotes and stock from hardware/software vendors and coordinate hardware repairs with external suppliers.
• Support and troubleshoot internal web applications and services, including diagnosing outages.
• Draft and maintain SOPs, knowledge-base articles and internal IT activity reports for management.
• Asset tracking: maintain an accurate register of IT hardware and software assets, including allocation, condition and lifecycle status.
• Backup & Restore: monitor daily backup jobs and perform file/system restores as needed to ensure business continuity.

Skills

Help desk

IT support

Windows Server

Microsoft 365 Administration

VPN

Backups & restores

Asset tracking

Networking basics

SFTP/SSH basics

Azure / virtualization

Education

Matric certificate

IT diploma or certification (A+/N+)

Tools

Ticketing software

Office 365 / Teams administration

Antivirus administration

Job description

IT Support & Systems Technician Be Different SA (Pty) Ltd•Sandton, Gauteng, ZA

Our client, an electronic pharmaceutical procurement system company based in Sandton looking for a responsible, reliable and technically capable IT Support & Systems Technician to provide hands-on hardware, software and infrastructure support for a software development company in the pharmaceutical industry. Day to day, this covers desktop support, anti-virus and Office 365 / Teams administration, asset tracking, backups and restores, VPN support, and basic website hosting concepts – along with assisting with production server builds and liaising with hardware/software vendors. You'll often work independently, escalating more complex issues to the IT Operations Manager.

This is a fully on-site position based in Sandton, requiring regular travel to their data-centre co-location facility, supplier premises and occasionally, staff members' homes for hardware support.

In order to be considered the following is required:

• Matric certificate, with a Diploma or Certification in IT (e.g. A+, N+) preferred
• At least 3 years’ experience in a help desk, IT support or junior systems administration role
• Valid driver’s licence and access to a reliable, roadworthy vehicle (essential – not a remote or hybrid role)
• Solid understanding of desktop hardware, software installation and basic network troubleshooting
• Exposure to SFTP / FTP administration and SSH key-based authentication
• Familiarity with Windows Server environments and basic server administration
• Comfortable using help desk / ticketing software to log and track support requests
• Working knowledge of Microsoft 365 administration (user / mailbox management)
• Understanding of backup and restore concepts and processes
• Exposure to anti-virus administration and endpoint protection tools
• Comfortable using asset tracking tools and help desk / ticketing software
• Exposure to firewall technologies and network security concepts
• Familiarity with Microsoft Azure, virtualisation technologies or data-centre / hosting operations

Responsibilities:

• Provide day-to-day desktop, hardware and software support to staff, including account administration, password resets and equipment setup
• Assist with server builds and take new builds/releases live in production, including basic post-deployment monitoring
• Travel to data-centre co-location facility to assist with physical server installation and hardware changes
• Request quotes and stock availability from hardware / software vendors and coordinate hardware repairs and
• servicing with external suppliers
• Support and troubleshoot internal web applications and services, including diagnosing and resolving outages
• Draft and maintain SOPs, knowledge-base articles and internal IT activity reports for management
• Asset Tracking: Maintain an accurate register of IT hardware and software assets, including allocation, condition and lifecycle status
• Backup & Restore: Monitor daily backup jobs and perform file / system restores as needed to ensure business continuity

They are looking for a self-motivated, responsible individual who takes full ownership of their work and can be trusted to work independently with minimal supervision. Strong attention to detail and a track record of reliable, accurate work, particularly when handling credentials, server configurations and partner data. Demonstrable reliability and accountability, with a valid driver’s licence and access to a reliable personal vehicle for regular travel between sites.