IT Support Specialist — Remote & Onsite Helpdesk

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Performance-based bonuses

Training programs

Career advancement

Paid time off

Flexible working arrangements

Job summary

Placements24 is seeking a motivated Technical Support Specialist to join our IT solutions team servicing clients across Port Elizabeth, Eastern Cape and beyond. You will provide first-line assistance, troubleshoot hardware, software, and network issues, and help users with account management and password resets.

You will document all interactions, contribute to knowledge bases, and deliver training to users while maintaining high customer satisfaction.

Qualifications

• Experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems and basic networking.
• Experience diagnosing hardware and software issues.
• Proficiency with remote support tools and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time.
• Customer-focused attitude; high-quality support.
• Familiarity with Port Elizabeth region is advantageous.

Responsibilities

• Provide prompt technical support to end-users via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist users with account management and password resets.
• Document all support requests and resolutions in the ticketing system.
• Escalate complex issues to senior technicians when needed.
• Contribute to technical documentation and knowledge base.
• Provide training and guidance on basic IT functions.
• Monitor system performance and identify potential issues.
• Ensure customer satisfaction with timely solutions.

Education

CompTIA A+

Network+

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a motivated Technical Support Specialist to join our IT solutions team servicing clients across Port Elizabeth, Eastern Cape and beyond. You will provide first-line assistance, troubleshoot hardware, software, and network issues, and help users with account management and password resets.

You will document all interactions, contribute to knowledge bases, and deliver training to users while maintaining high customer satisfaction.