Remote IT Support Specialist - Training & Home Office Allowance
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a skilled Technical Support Specialist to join a globally distributed team. This fully remote role is based from Port Elizabeth, Eastern Cape, and focuses on diagnosing and resolving hardware, software, and network issues for end-users via email, chat and phone.
You will document cases in the ticketing system, develop knowledge base articles, and collaborate with IT peers to improve system reliability.
Qualifications
- Minimum of 3 years in technical support or IT.
- Experience with Windows and/or macOS.
- Experience with TCP/IP, DNS and VPN.
- Excellent communication to explain tech to non-technical users.
- Experience with remote support tools and ticketing systems.
- Ability to work independently in a remote setting.
- Certifications like CompTIA A+, Network+ are a plus.
- A Diploma or Bachelor's degree in IT/CS is advantageous.
Responsibilities
- Provide remote technical support to end-users via email, chat and phone.
- Diagnose and resolve hardware, software, or network issues.
- Install, configure, and troubleshoot operating systems and applications.
- Maintain records of support requests in the ticketing system.
- Develop and update technical documentation and knowledge base articles.
- Assist with system monitoring and performance tuning.
- Educate users on best practices for security.
- Collaborate with IT teams to improve reliability.
Skills
Education
Tools
Job description
Placements24 is seeking a skilled Technical Support Specialist to join a globally distributed team. This fully remote role is based from Port Elizabeth, Eastern Cape, and focuses on diagnosing and resolving hardware, software, and network issues for end-users via email, chat and phone.
You will document cases in the ticketing system, develop knowledge base articles, and collaborate with IT peers to improve system reliability.
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