Technical Client Support Specialist — Software Solutions

Placements24; Gqeberha; Presencial; ZAR 360 000 - 540 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical and dental benefits

Annual bonus

Training & certifications

Resumo da oferta

Placements24 is seeking a Client Support Specialist in Port Elizabeth to deliver expert technical assistance to clients using our software solutions. You will troubleshoot complex issues, document interactions in the CRM, and work closely with development teams to report bugs and suggest improvements.

The ideal candidate has 3+ years in a technical support or helpdesk role, strong communication, and the ability to explain technical concepts to non-technical users.

Qualificações

• 3+ years of experience in a technical support or helpdesk role.
• Strong understanding of software troubleshooting methodologies and best practices.
• Excellent communication skills, capable of explaining technical concepts to non-technical audiences.

Responsabilidades

• Provide expert-level technical support to clients via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve software and system issues.
• Document all support interactions, resolutions, and client feedback in the CRM system.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Collaborate with development and QA teams to report bugs and suggest product improvements.
• Manage client expectations and ensure timely resolution of support tickets.
• Onboard new clients with setup assistance and training.
• Proactively identify potential client issues and offer preventative solutions.

Conhecimentos

Technical support

Troubleshooting

Communication skills

Helpdesk software

Remote support tools

SQL databases

APIs

Independent work

Formação académica

Bachelor's degree in Computer Science/IT

Ferramentas

Ticketing systems

CRM systems

Remote desktop tools

APIs

Descrição da oferta de emprego

Placements24 is seeking a Client Support Specialist in Port Elizabeth to deliver expert technical assistance to clients using our software solutions. You will troubleshoot complex issues, document interactions in the CRM, and work closely with development teams to report bugs and suggest improvements.

The ideal candidate has 3+ years in a technical support or helpdesk role, strong communication, and the ability to explain technical concepts to non-technical users.