IT Support Engineer: Windows, VMware & Cloud Reliability

Pollock & Associates; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pollock & Associates in Cape Town seeks a capable IT Engineer to keep a Microsoft and virtualised environment stable, secure, and running smoothly. You will own issues from user support through infrastructure, working in a close-knit team that values ownership and practical problem-solving.

You will diagnose hardware, software, network issues; install, configure and upgrade systems; enforce security standards; and document resolutions clearly to ensure knowledge is shared across the team.

Qualifications

• Degree or diploma in Information Technology or related field
• Solid grounding in networking principles and infrastructure
• Microsoft, Cisco or VMware certification advantageous
• You explain technical issues in language users understand
• You own a problem until it is solved, not just logged

Responsibilities

• Diagnosing and resolving hardware, software, network and user issues
• Installing, configuring and upgrading systems, including scheduled maintenance
• Security standards across the network infrastructure
• Clear documentation of resolutions and system changes

Skills

Networking fundamentals

IT infrastructure

Problem solving

User communication

Education

Degree or diploma in Information Technology

Tools

VMware

Hyper-V

Microsoft 365

Intune

Azure

Windows OS

Linux OS

Job description

Pollock & Associates in Cape Town seeks a capable IT Engineer to keep a Microsoft and virtualised environment stable, secure, and running smoothly. You will own issues from user support through infrastructure, working in a close-knit team that values ownership and practical problem-solving.

You will diagnose hardware, software, network issues; install, configure and upgrade systems; enforce security standards; and document resolutions clearly to ensure knowledge is shared across the team.