IT Support Apprenticeship — Hands-On Training & Mentorship

Placements24

Pretoria

On-site

ZAR 67,000 - 112,000

Full time

7 days ago

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Benefits offered by this job

Mentorship

Hands-on training

IT certifications

Career progression

Job summary

Placements24 in Pretoria offers an IT Support Technician Apprenticeship to gain hands-on experience diagnosing and solving hardware and software issues, assisting end-users, and maintaining IT infrastructure. You will be guided by experienced IT professionals, receive mentorship, and have opportunities to convert the apprenticeship into permanent employment while pursuing IT certifications.

This program emphasizes customer service, clear communication, and a proactive approach to learning in a

Qualifications

Interest in computer systems, hardware, and software.
Basic knowledge of operating systems (Windows, macOS).
Good problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Ability to explain technical concepts clearly to non-technical users.
Willingness to learn and stay updated with IT trends.
Team-oriented attitude.

Responsibilities

Provide first-level technical support to end-users via phone, email, or in person.
Install, configure, and maintain computer hardware, software, and network systems.
Diagnose and resolve technical hardware and software issues.
Assist in managing user accounts and permissions.
Perform routine system maintenance and updates.
Document technical issues and resolutions.
Escalate complex issues to senior IT staff when necessary.
Assist in setting up new workstations and peripherals.
Contribute to the IT knowledge base.