IT Helpdesk Analyst

Placements24; Randburg; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Salary incentives

Health insurance

IT training

Team environment Randburg

Paid time off

Job summary

Placements24 in Randburg, South Africa, is seeking an IT Helpdesk Analyst to join their technical team. You will provide first- and second-level support for desktop hardware, software, and network connectivity, diagnosing issues and delivering timely solutions to end-users.

The ideal candidate has an associate degree or higher in IT or CS, relevant certifications, and proven helpdesk experience. Strong communication, problem-solving, and collaboration skills are essential for maintaining a

Qualifications

• Associate's degree or higher in Information Technology or related field.
• Certifications such as CompTIA A+, Network+ valued.
• Experience in an IT helpdesk or technical support role.
• Solid understanding of Windows, macOS, and Office Suite.
• Familiarity with network protocols and troubleshooting.
• Excellent communication and customer service skills.

Responsibilities

• Provide responsive technical support to end-users for desktop hardware, software, and network connectivity.
• Install, configure, and maintain user workstations and related peripherals.
• Troubleshoot and resolve IT issues, documenting solutions in the helpdesk system.
• Manage user accounts, permissions, and access controls.
• Assist with IT asset management and inventory tracking.
• Escalate complex technical problems to senior IT staff or specialized support teams.

Skills

IT helpdesk experience

Windows/macOS

Office Suite

Networking basics

Customer service

Communication skills

Troubleshooting

Education

Associate degree or higher in IT/CS

Tools

Helpdesk software

Remote tools

Job description

Our client is seeking a skilled IT Helpdesk Analyst to join their technical team in Randburg . This role is critical for providing first and second-level support to end-users, ensuring the efficient operation of the company's IT infrastructure. You will diagnose and resolve hardware, software, and network issues, providing timely and effective solutions. The ideal candidate is technically proficient, possesses excellent problem-solving abilities, and has strong communication skills, contributing to a stable and productive IT environment within our client's offices.

Key Responsibilities

• Provide responsive technical support to end-users for desktop hardware, software, and network connectivity.
• Install, configure, and maintain user workstations and related peripherals.
• Troubleshoot and resolve IT issues, documenting solutions in the helpdesk system.
• Manage user accounts, permissions, and access controls.
• Assist with IT asset management and inventory tracking.
• Escalate complex technical problems to senior IT staff or specialized support teams.

Requirements

• Associate's degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, Network+) are highly valued.
• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of operating systems (Windows, macOS), Microsoft Office Suite, and common business applications.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent analytical, problem-solving, and customer service skills.
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Competitive annual salary and performance incentives.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for advanced IT training and career progression.
• A collaborative IT team environment in Randburg .
• Generous paid time off and holiday schedule.