IT Support Analyst

Smart4Energy; Johannesburg; Hybrid; ZAR 250,000 - 400,000; Full time

Job summary

nGAGE Talent Limited is recruiting an IT Support Analyst for an established international organisation operating in the mining and natural resources sector. The role is based in Johannesburg with remote IT assistance to international offices.

You will maintain IT systems, troubleshoot issues, support cloud and on‑prem infrastructure and contribute to cybersecurity and IT operational efficiency across global teams. Strong customer service and teamwork are essential.

Qualifications

• Degree in Information Technology or equivalent.
• 2–3 years' hands-on desktop and remote IT support experience.
• Strong knowledge of Windows operating environments.
• Experience administering Microsoft 365 including Entra ID, Teams, SharePoint and OneDrive.

Responsibilities

• Provide onsite desktop support and remote IT assistance to users across multiple international locations.
• Install, configure, upgrade and maintain desktops, laptops and mobile devices.
• Administer Microsoft 365 environments, including Entra ID, Teams, SharePoint and OneDrive.
• Manage user accounts, access permissions and software licences.
• Support device provisioning, deployment and management using Microsoft Intune and Windows Autopilot.
• Investigate, troubleshoot and assist in resolving IT security incidents in collaboration with external cybersecurity specialists.
• Conduct vulnerability scanning and analysis using Tenable.
• Assist in improving Microsoft Secure Score and maintaining strong cybersecurity practices.
• Log, manage, elevate and resolve IT support tickets in accordance with established service levels.
• Maintain accurate IT documentation, procedures and policies.
• Liaise with third‑party IT suppliers and service providers.
• Maintain and troubleshoot meeting room technology and related equipment.
• Support IT infrastructure projects and ensure deliverables are completed on time.
• Provide proactive technical guidance, preventative maintenance and end‑user training.

Skills

Windows OS

Microsoft 365

Intune

Autopilot

Troubleshooting

Remote IT support

Cybersecurity awareness

Communication

Team collaboration

Education

Degree in Information Technology

Tools

Microsoft Entra ID

Teams

SharePoint

OneDrive

Tenable

Job description

We are recruiting an IT Support Analyst on behalf of an established international organisation operating within the mining and natural resources sector.

This is an exciting opportunity for a technically skilled and service-oriented IT professional to join a global IT team, providing hands‑on support to employees in Johannesburg and remote technical assistance to international offices.

The successful candidate will be responsible for maintaining IT systems, troubleshooting technical issues, supporting cloud and on‑premise infrastructure, and contributing to the organisation's overall cybersecurity and IT operational efficiency.

Key Responsibilities

• Provide onsite desktop support and remote IT assistance to users across multiple international locations.

• Install, configure, upgrade and maintain desktops, laptops, mobile devices and business applications.

• Administer Microsoft 365 environments, including Microsoft Entra ID, Teams, SharePoint and OneDrive.

• Manage user accounts, access permissions and software licences.

• Support device provisioning, deployment and management using Microsoft Intune and Windows Autopilot.

• Investigate, troubleshoot and assist in resolving IT security incidents in collaboration with external cybersecurity specialists.

• Conduct vulnerability scanning and analysis using Tenable.

• Assist in improving Microsoft Secure Score and maintaining strong cybersecurity practices.

• Log, manage, elevate and resolve IT support tickets in accordance with established service levels.

• Maintain accurate IT documentation, procedures and policies.

• Liaise with third‑party IT suppliers and service providers.

• Maintain and troubleshoot meeting room technology and related equipment.

• Support IT infrastructure projects and ensure assigned deliverables are completed within agreed timelines.

• Provide proactive technical guidance, preventative maintenance and end‑user training.

Qualifications and Experience

• A Degree or equivalent qualification in Information Technology.

• 2-3 years of hands‑on experience in desktop and remote IT support.

• Strong knowledge of Microsoft Windows operating environments.

• Practical experience administering Microsoft 365, including Entra ID, Teams, SharePoint and OneDrive.

• Hands‑on experience with Microsoft Intune and Windows Autopilot deployments.

• Strong technical troubleshooting and problem‑solving capabilities.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaborate effectively with international teams.

• A professional, organised and detail‑oriented approach to IT service delivery.

Skills That Will Set You Apart

• Exposure to cybersecurity incident management and vulnerability scanning tools.

• Experience supporting both cloud‑based and on‑premise IT infrastructure.

• Familiarity with IT ticketing systems and service‑level agreements.

• Experience working within a multinational or geographically distributed organisation.

• Strong customer service orientation and a proactive approach to resolving technical challenges.

Interested?

If you are an IT professional who enjoys solving technical challenges, supporting users and working within an international environment, we would love to hear from you.