IT Consultant

Talent Shore Ltd.; South Africa; Remote; ZAR 507,780 - 608,220; Full time

Benefits offered by this job

Competitive salary package

Exposure to cutting‑edge IT systems

Supportive work environment

Job summary

A dynamic global recruitment business is seeking an experienced IT Consultant to provide comprehensive Level 1 to 3 support. The ideal candidate will have at least 5 years in IT roles, with strong knowledge of Microsoft environments. Responsibilities include urgent support to executives, managing security, and overseeing infrastructure projects. This position offers a competitive salary package up to R50,000 per month, and the flexibility to work remotely while aligning with UK hours.

Qualifications

• Minimum 5 years’ experience in IT support roles.
• Proven experience in Level 1, 2, and 3 support.
• Strong working knowledge of Microsoft environments (Azure, Dynamics, 365).
• Demonstrated experience in Infrastructure support and Risk management.

Responsibilities

• Provide end‑to‑end IT support (Level 1–3), handling tickets efficiently.
• Deliver urgent support to executive leadership, ensuring minimal downtime.
• Manage and maintain Microsoft environments, including Microsoft 365 and Dynamics.
• Monitor security logs and manage potential breaches.

Skills

IT support experience

Communication skills

Microsoft environments

Independence

Problem-solving

Tools

Microsoft 365 Suite

Dynamics

Darktrace

Mercury

HALO

Job description

Remote, South Africa | Posted on 26/09/2025

Location: Remote (South Africa, supporting UK hours)

Salary: Up to R50,000 per month

About the Company

We are a dynamic global recruitment business, operating in a fast‑paced, high‑demand environment. Our teams rely on seamless IT support to ensure day‑to‑day operations run smoothly across multiple regions. We are seeking a versatile and proactive IT Consultant to act as the backbone of our IT function, providing full‑spectrum support and contributing to projects that drive innovation and efficiency.

Role Overview

This is a hands‑on, all‑rounder IT role where you will deliver Level 1, 2, and 3 support across a wide range of systems and technologies. You will work closely with senior executives, supporting them with urgent issues swiftly and professionally. The role also covers infrastructure, applications, security, and project‑based IT tasks. You will often act as the sole IT support technician, reporting into and collaborating with the Head of IT, so confidence, independence, and accountability are key.

Key Responsibilities

• Provide end‑to‑end IT support (Level 1–3), handling tickets efficiently and escalating where necessary.
• Deliver urgent, high‑quality support to executive leadership, ensuring minimal downtime.
• Manage and maintain Microsoft‑based environments, including Microsoft 365 Suite and Dynamics.
• Support and administer additional platforms such as Darktrace, Mercury, and HALO (training provided with HALO if required).
• Monitor, analyze, and respond to security logs and potential breaches, ensuring systems are secure and compliant.
• Provide infrastructure and application support across the global business.
• Assist with and deliver project‑based tasks, working with stakeholders to improve IT operations.
• Act as the first point of contact for all IT issues, taking ownership of the function alongside the IT leader.
• Build strong communication channels across the business, providing support to users at all levels, from consultants to executives.

Requirements

• Minimum 5 years’ experience in IT support roles, ideally within a fast‑paced, global, or high‑pressure environment.
• Proven experience in Level 1, 2, and 3 support.
• Strong working knowledge of Microsoft environments (Azure, Dynamics, 365).
• Exposure to or willingness to learn Darktrace, Mercury, and HALO.
• Demonstrated experience in Infrastructure support, Application support, and Risk and security management (e.g., monitoring security logs, managing breaches).
• Excellent communication skills with the ability to engage and support users at all levels, including senior executives.
• Confident working as a sole IT support technician, taking ownership and accountability.
• Ability to work remotely and independently, while aligning with UK business hours.

What We Offer

• Competitive salary package up to R50,000 per month.
• Opportunity to work with a global, fast‑moving business.
• Exposure to cutting‑edge IT systems and technologies.
• A supportive environment where you will collaborate directly with IT leadership.
• Flexibility of remote working while contributing to an international business.