IT Administrator Intern (CPT & JHB)

ATS Client; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Growth opportunities

Flexible work environment

Cape Town/Johannesburg presence

Strong team culture

Job summary

Solid Systems is seeking IT Administration Graduates to join our Operations team in a structured, collaborative environment. This role focuses on coordination, process adherence, and data management rather than hands-on technical support.

You will work across Technical Coordination, Customer Success, and Operations to ensure smooth workflows and timely updates for clients. A strong foundation in IT service delivery and clear communication is essential.

Qualifications

• Completed or final-year qualification in Information Technology, Information Systems, Business Technology, or a related field.
• Demonstrated emotional intelligence and strong communication skills.
• Self-motivated and a self-starter with ownership mindset.
• Growth mindset with ability to manage multiple tasks and priorities.
• Highly organized with strong attention to detail and documentation accuracy.
• Curious, coachable and eager to learn.

Responsibilities

• Support day-to-day IT service delivery and operate as part of an operations team.
• Maintain accurate records, trackers, and documentation across systems.
• Assist with operational reports and service data to improve workflows.
• Help ensure processes are followed and information is up to date.
• Support scheduling, handovers, and client communications.
• Take notes and track actions across teams and projects.

Skills

Emotional Intelligence

Self-motivation

Ownership

Growth Mindset

Highly organized

Clear communication

Education

Information Technology / Information Systems / Business Technology (final-year or graduate)

Job description

Job Description

We're looking for IT Administration Graduates to join our Operations team at Solid Systems. This role is ideal for graduates who enjoy structure, coordination, problem‑solving, and working with people, and who want to build a strong foundation in a modern IT service environment.

Role Purpose

The role involves working closely with our Technical Coordination Team, Customer Success Team, and Operations and Projects Teams to ensure workflows run smoothly between teams and customers.

Please note: This is not a hands‑on technical support role. It's an operations and coordination role that supports technical teams and customers.

What you will be doing

• Support the day‑to‑day running of IT service delivery
• Maintain accurate records, trackers, and documentation
• Assist with operational reports and service data
• Help ensure processes are followed, and information is up to date

• Understand and manage the ticket lifecycle
• Ensure updates are logged correctly
• Support scheduling, handovers, and follow‑ups
• Assist with onboarding and offboarding administration (access, accounts, devices coordination)
• Support documentation and quality checks across systems

• Tracking client requests and actions
• Ensuring follow‑through and clear communication
• Keeping customer information and notes up to date
• Help prepare client updates, reports, and service information

• Help schedule meetings, actions, and updates across teams
• Take notes, track actions, and follow up to completion
• Support collaboration between Operations, Technical, and Customer‑facing teams

Requirements

• Completed or final‑year qualification in Information Technology, Information Systems, Business Technology, or a related field
• Emotional Intelligence
• Self‑motivated and a self‑starter
• Ability to take ownership
• Growth Mindset
• Highly organised with strong attention to detail
• Clear and professional communication skills
• Comfortable working with systems, data, and documentation
• Strong sense of ownership and follow‑through
• Able to manage multiple tasks and priorities
• Curious, coachable, and eager to learn

Benefits

• A high‑performance, values‑led culture where trust and ownership matter
• A team that genuinely cares — about clients and about each other
• Real investment in your growth
• Opportunities to step up, lead, and shape how we do things
• A modern, flexible working environment in Cape Town and Johannesburg