IT Support Technician III | PeopleSolved | Durbanville, Cape Town, South Africa

PeopleSolved; Cape Town; On-site; ZAR 250,000 - 380,000; Full time

Job summary

PeopleSolved in Durbanville, Cape Town, is seeking an IT Support Technician III to join our growing IT team. You will provide second- and third-line support across end-user devices, network services, and business-critical systems, with focus on AD, VPN, and security.

Travel to locations may be required, and you will document incidents and collaborate with stakeholders to keep systems available. Ideal candidates have 4–6 years in IT support, strong troubleshooting skills, and excellent

Qualifications

• 4–6 years of experience in IT support, infrastructure support, or systems administration roles.
• Strong experience with Microsoft Active Directory administration and user management.
• Solid understanding of LAN, Wi-Fi, DNS, DHCP, and VPN technologies.
• Experience working with Jira or similar IT service management and ticketing platforms.
• Hands-on experience with endpoint protection and security solutions.
• Knowledge of routers, firewalls, switches, and network troubleshooting.
• Experience supporting NAS platforms, backup solutions, and data protection systems.
• Familiarity with CCTV and NVR systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently while managing multiple support priorities.
• Valid driver’s licence and access to a reliable vehicle.
• Must be based in Cape Town and willing to travel when required.

Responsibilities

• Provide second-line and third-line technical support for users, systems, and infrastructure.
• Administer and support Active Directory, user accounts, permissions, and group policies.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Manage and support LAN, Wi-Fi, DNS, DHCP, VPN, and related network services.
• Monitor, manage, and resolve incidents through Jira or similar ticketing systems.
• Support endpoint protection platforms and cybersecurity best practices.
• Configure, maintain, and troubleshoot routers, switches, firewalls, and network equipment.
• Administer NAS storage solutions, backup systems, and data recovery processes.
• Support and maintain CCTV and NVR surveillance environments.
• Perform preventative maintenance and system health checks.
• Document incidents, resolutions, technical procedures, and infrastructure changes.
• Assist with IT projects, system upgrades, deployments, and technology improvements.
• Provide remote and on-site support across business locations when required.
• Participate in after-hours support and emergency response activities as needed.

Skills

Active Directory

Networking

Jira ITSM

Endpoint protection

Router/Firewall

NAS/Backups

CCTV/NVR

Tools

Jira

VMware

Hyper-V

PowerShell

Job description

Job Title: IT Support Technician III | PeopleSolved | Durbanville, Cape Town, South Africa

Recruiting Company: PeopleSolved

Job Location: Durbanville, Cape Town, South Africa

Job Type: Permanent

Application Method: Send your CV to [e-mail]

Location Requirement: Candidates must be based in Cape Town

Travel Requirement: Valid Driver’s Licence and Own Reliable Vehicle Required

Support Requirement: Willingness to provide after-hours support when required

Industry: Information Technology & Technical Support Services

Experience Required: 4–6 Years

Position Summary

PeopleSolved is seeking a skilled and customer-focused IT Support Technician III to join a growing IT team in Durbanville. This role is ideal for an experienced support professional with strong infrastructure, networking, and endpoint support skills who enjoys troubleshooting, maintaining critical systems, and delivering exceptional technical support across multiple environments.

Detailed Job Description

As an IT Support Technician III, you will be responsible for providing advanced technical support, infrastructure administration, and operational assistance across end-user devices, network services, and business-critical IT systems. The successful candidate will support Active Directory environments, network infrastructure, endpoint security solutions, backups, and a variety of hardware and software platforms. You will work closely with users and stakeholders to troubleshoot incidents, resolve technical issues, and ensure high levels of system availability and performance. The role requires strong problem-solving abilities, excellent communication skills, and a willingness to travel between locations when necessary. This is an excellent opportunity for a hands-on technical professional looking to further develop their expertise in a dynamic IT environment.

Key Responsibilities

• Provide second-line and third-line technical support for users, systems, and infrastructure.
• Administer and support Active Directory, user accounts, permissions, and group policies.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Manage and support LAN, Wi-Fi, DNS, DHCP, VPN, and related network services.
• Monitor, manage, and resolve incidents through Jira or similar ticketing systems.
• Support endpoint protection platforms and cybersecurity best practices.
• Configure, maintain, and troubleshoot routers, switches, firewalls, and network equipment.
• Administer NAS storage solutions, backup systems, and data recovery processes.
• Support and maintain CCTV and NVR surveillance environments.
• Perform preventative maintenance and system health checks.
• Document incidents, resolutions, technical procedures, and infrastructure changes.
• Assist with IT projects, system upgrades, deployments, and technology improvements.
• Provide remote and on-site support across business locations when required.
• Participate in after-hours support and emergency response activities as needed.

Required Qualifications & Skills

• 4–6 years of experience in IT support, infrastructure support, or systems administration roles.
• Strong experience with Microsoft Active Directory administration and user management.
• Solid understanding of LAN, Wi-Fi, DNS, DHCP, and VPN technologies.
• Experience working with Jira or similar IT service management and ticketing platforms.
• Hands-on experience with endpoint protection and security solutions.
• Knowledge of routers, firewalls, switches, and network troubleshooting.
• Experience supporting NAS platforms, backup solutions, and data protection systems.
• Familiarity with CCTV and NVR systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently while managing multiple support priorities.
• Valid driver’s licence and access to a reliable vehicle.
• Must be based in Cape Town and willing to travel when required.

Nice-to-Have Skills

• Microsoft certifications such as MCSA, MD-102, or equivalent.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with Microsoft 365 administration and cloud services.
• Knowledge of PowerShell scripting and automation.
• Experience with network monitoring and endpoint management platforms.
• ITIL Foundation certification.
• Experience supporting multi-site environments.

Recruitment Pro Tip

For IT Support Technician III positions, hiring managers want evidence of technical depth and problem-solving capability. Highlight specific environments you have supported, the number of users or sites managed, Active Directory administration experience, networking troubleshooting successes, backup and security technologies used, and examples where you reduced downtime or improved service delivery. Quantifiable achievements and hands-on infrastructure experience will help your application stand out.