IT Operations & Infrastructure Leader

ATS Client; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Life and Disability Cover

Funeral Cover

Job summary

ATS Client in Johannesburg leads three key functions within Infrastructure: IT Infrastructure, IT Support, and Facilities Management. This role ensures the effective delivery of technology services, workplace infrastructure, business continuity, and facilities operations, enabling a secure, efficient, and productive operating environment.

The successful candidate will provide operational leadership, team development, service delivery improvements, and vendor management across IT and facilities.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Facilities Management, Business Management, or a related field.
• Relevant industry certifications will be advantageous.
• Experience developing and implementing operational policies, procedures, and governance frameworks.

Responsibilities

• Lead and oversee the day-to-day operations of the IT Infrastructure, IT Support, and Facilities teams.
• Ensure functions align with business priorities and service expectations.
• Develop and implement governance frameworks for consistency and accountability.
• Foster collaboration across teams to deliver an integrated Infrastructure department.
• Provide leadership, coaching, and performance management to team members.
• Monitor KPIs and service standards and drive continuous improvement.
• Identify skills gaps and implement training plans.
• Oversee SLAs, turnaround times, and performance targets.
• Drive cost reduction and efficiency improvements across teams.
• Lead projects from planning through implementation and manage vendor relationships.

Skills

Leadership

Strategic planning

Project management

Process improvement

Stakeholder engagement

Budget management

Vendor management

Communication

Education

Bachelor's degree in IT/CS/Facilities/Business

Tools

ITSM tools

Infrastructure monitoring tools

Building management systems

Job description

ATS Client in Johannesburg leads three key functions within Infrastructure: IT Infrastructure, IT Support, and Facilities Management. This role ensures the effective delivery of technology services, workplace infrastructure, business continuity, and facilities operations, enabling a secure, efficient, and productive operating environment.

The successful candidate will provide operational leadership, team development, service delivery improvements, and vendor management across IT and facilities.