IT Internal Sales

Ntice Search Solutions; Durban; On-site; ZAR 390,600 - 446,400; Full time

Job summary

Ntice Search Solutions is seeking an Internal Sales Co-ordinator in Durban to support their sales team with administrative and operational tasks. The role emphasizes quoting, order processing, and customer communications, ensuring smooth sales operations.

Ideal candidates will have strong administrative skills, experience in IT sales environments, and effective communication abilities. The position offers a dynamic workload with the chance to engage with technology solutions across various sectors.

Responsibilities

• Prepare accurate sales quotes and process orders efficiently.
• Coordinate order fulfilment and delivery timelines.
• Maintain customer pricing and contract information.
• Support Account Managers with administration and customer communications.
• Manage CRM/ERP updates for data accuracy.

Skills

Administrative capabilities

Business acumen

Customer engagement EQ

Attention to detail

CRM/ERP systems

Communication skills

Education

Matric

2+ years in Internal Sales Admin

Tools

Pastel Evolution

Microsoft 365

Power BI

Job description

Internal Sales Co-ordinator

Salary – R35000 – R40000

Based in Office in Westville

Role Overview

The Internal Sales Co-ordinator provides essential administrative and operational support to the sales team, with a strong focus on quoting, order processing, delivery scheduling, customer commercial management, and general sales administration. This role works closely with our customer-facing Account Managers to ensure smooth sales operations and exceptional customer service.

The ideal candidate is sales-focused, detail-oriented, and comfortable engaging with clients while collaborating with Account Managers to help sell, manage, and deliver technology solutions.

Key Responsibilities

• Prepare accurate sales quotes and process orders efficiently.
• Coordinate order fulfilment, delivery timelines, and service activation.
• Maintain customer pricing, commercials, and contract information.
• Support Account Managers with administration, scheduling, and customer communications.
• Manage CRM/ERP updates, ensuring data accuracy across systems.
• Liaise with customers regarding product availability, order status, and basic technical requirements.
• Ensure all sales processes and internal workflows are followed consistently.
• Provide general administrative assistance to the sales department.

Essential Skills & Experience

Candidates must demonstrate strong administrative capabilities, business acumen, and customer engagement EQ, with practical experience in the following:

• Pastel Evolution
• CRM/ERP systems
• Strong attention to detail and organisational discipline
• Ability to communicate clearly with both internal teams and customers
• Comfort working under pressure and managing multiple priorities
• Ability to engage in basic business-level IT discussions

This role is critical to the ongoing growth of our business, supporting a team of Account Managers who sell solutions across a broad business technology stack, including:
Microsoft 365, Azure, cybersecurity (firewalls), data protection, software licensing, internet and connectivity solutions, IT infrastructure, servers, end-user devices, voice, print, cloud services, and advanced Power BI and custom application solutions.

Who Will Succeed in This Role?

This position is well-suited to individuals with experience in the IT MSP, IT Reseller, or IT Distributor environment. Ideal traits include:

• Strong administrative orientation and enjoyment of detail-oriented work
• Natural interest in technology and business IT solutions
• Ability to communicate confidently with clients
• Strong written and verbal communication skills
• High emotional intelligence and ability to adapt communication to different personalities
• Comfortable working independently and collaboratively
• Alignment with internal processes, standards, and operational frameworks

Qualifications

Minimum Requirements

• Matric
• 2+ years’ experience in an Internal Sales Administrative role

Advantageous

• Experience in an IT MSP, IT Reseller, or IT Distributor organisation
• Industry certifications (e.g., Microsoft, SonicWALL, Acronis, etc.)
• 1-year Higher Education Certificate or higher