Internal Sales (Public Sector)

AtripleA recruitment & temps; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

AtripleA Recruitment & Temps in Pretoria is seeking an Internal Sales (Public Sector) representative who will manage inbound and outbound sales from the office, nurture customer relationships, process quotes and orders, and support the field sales team. The role requires strong communication, product knowledge, and the ability to identify opportunities while delivering excellent service.

A minimum of two years in internal sales, ideally IT, and proficiency with MS Office and CRM systems are

Qualifications

• Matric / Grade 12 (essential).
• Sales qualification (advantageous).
• Minimum 2 years in internal sales (IT industry preferred).

Responsibilities

• Handle inbound and outbound sales inquiries and maintain relationships with customers.
• Prepare quotes, sales orders, and invoices; coordinate with logistics for timely deliveries.
• Support field sales with account management, reports, and client proposals as required.
• Maintain up-to-date product knowledge and monitor market trends to inform management.

Skills

Communication

Negotiation

Problem solving

Organizational skills

Teamwork

Attention to detail

Education

Matric / Grade 12

Sales qualification

Tools

MS Office Suite

CRM systems

Job description

Job Title: Internal Sales (Public Sector)

Location: Pretoria

Role Purpose

The Internal Sales Representative is responsible for managing inbound and outbound sales activities from within the office, maintaining customer relationships, processing orders, and supporting the field sales team. This role requires strong communication skills, product knowledge, and the ability to identify and convert sales opportunities while delivering excellent customer service.

Key Responsibilities

Sales & Customer Management

• Handle incoming sales inquiries via phone, email, or online platforms.
• Proactively follow up on leads and quotations to secure orders.
• Identify upselling and cross‑selling opportunities to maximize revenue.
• Maintain and grow relationships with existing customers.

Order Processing & Administration

• Prepare and process quotes, sales orders, and invoices accurately.
• Coordinate with logistics/warehouse to ensure timely deliveries.
• Maintain accurate records of all customer interactions and sales activity.

Support to External Sales Team

• Assist field sales representatives with account management.
• Prepare sales reports, presentations, and client proposals as required.

Product & Market Knowledge

• Maintain up-to-date knowledge of the company’s product range, pricing, and promotions.
• Monitor market trends and competitor activity to provide feedback to management.

Required Skills & Attributes

• Excellent verbal and written communication skills.
• Strong negotiation and problem‑solving abilities.
• Ability to work under pressure and in a fast‑paced, target‑driven environment.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong attention to detail.

Qualifications & Experience

• Matric / Grade 12 (essential).
• Relevant sales or customer service qualification (advantageous).
• Minimum 2 years' experience in an internal sales role, preferably in the IT industry.
• Proficiency in MS Office Suite and CRM systems.

Performance Indicators (KPIs)

• Sales targets achieved or exceeded.
• Lead‑to‑sale conversion rate.
• Customer satisfaction and retention rates.
• Accuracy and timeliness of order processing and quotes.

To apply, please submit your CV, as well as your latest payslip, to [e-mail]