IT Helpdesk Technician – Frontline User Support

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement plan

IT training opportunities

Mossel Bay office

Job summary

Placements24 is seeking an IT Helpdesk Support Officer to join our client’s Mossel Bay team. You will provide first-line technical support for hardware, software, and network issues, ensuring seamless operation of IT systems and devices across the office.

The role requires strong communication, patience, and solid troubleshooting ability, with experience in Windows OS, Office Suite, and ticketing systems. Relocation to Mossel Bay is necessary and a stable IT environment awaits.

Qualifications

• Minimum 2 years in IT helpdesk or tech support.
• Proficient in troubleshooting Windows OS and Microsoft Office.
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems is required.
• Strong customer service orientation and communication skills.
• Ability to work independently and manage multiple priorities.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.
• Must be located in or willing to relocate to Mossel Bay, Western Cape.
• Grade 12 or equivalent; a relevant tertiary qualification is a plus.

Responsibilities

• Respond to and resolve IT support requests from end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer hardware, operating systems, and standard business applications.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Provide basic training and support to users on IT systems and applications.
• Maintain an accurate inventory of IT equipment and software licenses.
• Escalate unresolved issues to senior IT staff or external vendors as needed.
• Assist in the setup and configuration of new employee workstations.
• Contribute to the development and maintenance of IT documentation and knowledge base articles.
• Ensure compliance with IT security policies and procedures.

Skills

Customer service

Communication skills

Troubleshooting

Time management

Education

Grade 12 or equivalent

CompTIA A+ certification desirable

Tools

Ticketing system

Microsoft Office Suite

Job description

Placements24 is seeking an IT Helpdesk Support Officer to join our client’s Mossel Bay team. You will provide first-line technical support for hardware, software, and network issues, ensuring seamless operation of IT systems and devices across the office.

The role requires strong communication, patience, and solid troubleshooting ability, with experience in Windows OS, Office Suite, and ticketing systems. Relocation to Mossel Bay is necessary and a stable IT environment awaits.