IT Helpdesk Technician — Fast-Paced, Impactful Support

Placements24; Rustenburg; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

IT certifications

Stable work environment

Job summary

Placements24 in Rustenburg is seeking a Helpdesk Technician to provide essential technical support for day-to-day operations. You will troubleshoot hardware, software, and network issues, assist end-users, and help maintain systems and security in a fast-paced office environment.

The role emphasizes strong customer service, effective ticketing, and collaboration with IT teams to minimize downtime. A positive, proactive attitude is valued in a dynamic workplace.

Qualifications

• Minimum proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of Windows and macOS, with hardware and software troubleshooting.
• Good communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide first-level technical support to end-users resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Log and track helpdesk tickets with timely resolution and proper documentation.
• Assist users with password resets, account management, and access permissions.
• Perform regular system maintenance and updates to ensure performance and security.

Skills

Helpdesk experience

Customer service

Hardware troubleshooting

Software troubleshooting

Windows/macOS OS

Tools

Windows OS

macOS

Network troubleshooting

Printers & scanners

Job description

Placements24 in Rustenburg is seeking a Helpdesk Technician to provide essential technical support for day-to-day operations. You will troubleshoot hardware, software, and network issues, assist end-users, and help maintain systems and security in a fast-paced office environment.

The role emphasizes strong customer service, effective ticketing, and collaboration with IT teams to minimize downtime. A positive, proactive attitude is valued in a dynamic workplace.