It Helpdesk Analyst - Level 1

Placements24; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Placements24 is seeking an IT Helpdesk Analyst - Level 1 in Pretoria, Gauteng. You will provide first-level technical support to employees, resolving hardware, software and network issues and escalating when needed.

You will handle tickets via phone, email, and in-person, troubleshoot desktop hardware/software, assist with password resets, and contribute to maintaining smooth IT operations within a professional environment in Pretoria.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Install, configure, and troubleshoot desktop hardware, software, and peripherals.
• Respond to and resolve IT support tickets in a timely manner, adhering to SLAs.
• Assist users with password resets.

Job description

About the Role

Our client, a prominent financial services institution, is seeking a diligent and technically adept IT Helpdesk Analyst - Level 1 to join their team in Pretoria, Gauteng . This role is pivotal in providing first-level technical support to all employees, ensuring the smooth operation of IT systems and services across the organization. You will be the first point of contact for users experiencing hardware, software, or network issues, diagnosing and resolving problems promptly or escalating them to the appropriate IT teams. This is an excellent opportunity for an individual starting their IT career to gain broad experience in a professional and structured environment located in Pretoria . We are committed to fostering talent and providing a solid foundation for future growth within the IT sector.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Install, configure, and troubleshoot desktop hardware, software, and peripherals.
• Respond to and resolve IT support tickets in a timely manner, adhering to SLAs.
• Assist users with password resets,