On-site IT Helpdesk Analyst – Upington

Placements24; Upington; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

PD & certs

Accommodation allowance

Team events

Employee assistance

Career growth

Job summary

Placements24 in Upington, Northern Cape, seeks a hands-on Helpdesk Analyst to provide first and second-level IT support across the organization. You will troubleshoot hardware, software, and network issues, manage tickets, and maintain IT systems to ensure high availability for a mining services company.

The ideal candidate has proven helpdesk experience, strong Windows and Office skills, and the ability to work on-site with minimal supervision.

Qualifications

• Proven experience as a Helpdesk Analyst, IT Support Technician, or similar role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with hardware and software installation and configuration.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills, with the ability to interact professionally with users of all technical levels.
• Ability to work independently and as part of a team in an office environment.
• Must be able to work on-site in Upington.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a strong asset.
• A diploma or degree in IT, Computer Science, or a related field is advantageous.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person assistance for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Log, track, and manage all support requests using the IT helpdesk ticketing system.
• Escalate complex technical issues to senior IT staff or relevant vendors when necessary.
• Perform regular system maintenance, updates, and security checks.
• Assist in managing IT assets, including inventory of hardware and software.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.
• Provide basic training and guidance to users on IT best practices.
• Ensure compliance with IT policies and procedures.
• Stay current with emerging technologies and IT support trends.

Skills

Helpdesk experience

Windows OS

Microsoft Office

Network troubleshooting

Customer support

Communication

Teamwork

On-site work

Independent work

Education

Diploma or degree in IT/Computer Science

CompTIA A+

ITIL Foundation

Tools

TCP/IP

DNS

DHCP

Job description

Placements24 in Upington, Northern Cape, seeks a hands-on Helpdesk Analyst to provide first and second-level IT support across the organization. You will troubleshoot hardware, software, and network issues, manage tickets, and maintain IT systems to ensure high availability for a mining services company.

The ideal candidate has proven helpdesk experience, strong Windows and Office skills, and the ability to work on-site with minimal supervision.