IT Field Technician: MS 365 & Azure Support Pro

IT Empowered Consulting (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

IT Empowered Consulting (Pty) Ltd is seeking a technical support professional to ensure SLA compliance and manage installations, maintenance, and repairs on hardware and software.

The role emphasises MS Office/365 and Windows operating systems, with migrations and ongoing diagnostics as part of daily duties. A multi-cert background is valued; 2–4 years of relevant experience is typical.

Qualifications

• Matric and/or equivalent schooling with technical support focus.
• 2–4 years in Technical Support emphasizing MS OS, Office/Office 365, and Office Applications.
• Certifications listed are desirable: A+, N+, ITIL, AZ900, MS900, MTA, Modern Desktop Admin.

Responsibilities

• Meet contracted Service Level Agreements (SLAs) and resolve issues.
• Install, maintain, and plan service activities on hardware and software.
• Minimise equipment downtime to optimise system performance.
• Perform self-sufficient diagnosis and incident resolution.
• Assist with Office 365 migrations.
• Support migration and ongoing maintenance of Microsoft environments.

Skills

Technical support

MS operating systems

Office applications

Office 365

ITIL practices

Problem diagnosis

Education

Matric

Technical Support NQF Level 4

CompTIA A+

CompTIA N+

ITIL Foundation Certification

Microsoft Azure Fundamentals – AZ900

Microsoft Office 365 Fundamentals – MS900

MTA: Windows Operating System Fundamentals

Microsoft 365 Certified: Modern Desktop Administrator Associate

Tools

Azure

Microsoft 365 Admin Center

Office 365

Job description

IT Empowered Consulting (Pty) Ltd is seeking a technical support professional to ensure SLA compliance and manage installations, maintenance, and repairs on hardware and software.

The role emphasises MS Office/365 and Windows operating systems, with migrations and ongoing diagnostics as part of daily duties. A multi-cert background is valued; 2–4 years of relevant experience is typical.