MSP 1st/2nd Line IT Support Engineer – 365 & Cloud

Remote Choice; South Africa; Remote; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Company laptop

Company mobile phone

Ongoing training and development

Career progression

Job summary

Remote Choice in South Africa is expanding its Microsoft-focused managed IT support services and seeks a 1st/2nd Line IT Support Engineer to join the technical team. You will own tickets, troubleshoot Microsoft 365, Windows devices, networking, and security, and assist with MSP projects as the portfolio grows.

The role emphasizes strong communication, SLA-driven ticketing, and a proactive, customer-focused approach.

Qualifications

• Experience in a Managed Service Provider environment supporting multiple customers.
• Hands-on experience with Microsoft 365, Exchange Online, Teams, SharePoint and Intune.
• Familiarity with networking concepts and common equipment (routers, firewalls, switches).
• Strong written and verbal communication skills and ability to work to SLAs.

Responsibilities

• Diagnose and resolve issues across Microsoft 365, Windows devices, networking and security.
• Own support tickets from first contact to resolution with clear customer updates.
• Provision and administer Microsoft 365 tenants, onboarding/offboarding, and licensing.
• Escalate complex incidents and coordinate with vendors as needed.
• Assist with MSP projects and ongoing improvement of managed services.

Skills

MSP experience

Microsoft 365

Networking

Communication

Customer focus

Tools

Ticketing systems

Ubiquiti

Cisco

Fortinet

Job description

Remote Choice in South Africa is expanding its Microsoft-focused managed IT support services and seeks a 1st/2nd Line IT Support Engineer to join the technical team. You will own tickets, troubleshoot Microsoft 365, Windows devices, networking, and security, and assist with MSP projects as the portfolio grows.

The role emphasizes strong communication, SLA-driven ticketing, and a proactive, customer-focused approach.