IT Field Technician

IT Empowered Consulting (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

IT Empowered Consulting (Pty) Ltd is seeking a technical support professional to ensure SLA compliance and manage installations, maintenance, and repairs on hardware and software.

The role emphasises MS Office/365 and Windows operating systems, with migrations and ongoing diagnostics as part of daily duties. A multi-cert background is valued; 2–4 years of relevant experience is typical.

Qualifications

• Matric and/or equivalent schooling with technical support focus.
• 2–4 years in Technical Support emphasizing MS OS, Office/Office 365, and Office Applications.
• Certifications listed are desirable: A+, N+, ITIL, AZ900, MS900, MTA, Modern Desktop Admin.

Responsibilities

• Meet contracted Service Level Agreements (SLAs) and resolve issues.
• Install, maintain, and plan service activities on hardware and software.
• Minimise equipment downtime to optimise system performance.
• Perform self-sufficient diagnosis and incident resolution.
• Assist with Office 365 migrations.
• Support migration and ongoing maintenance of Microsoft environments.

Skills

Technical support

MS operating systems

Office applications

Office 365

ITIL practices

Problem diagnosis

Education

Matric

Technical Support NQF Level 4

CompTIA A+

CompTIA N+

ITIL Foundation Certification

Microsoft Azure Fundamentals – AZ900

Microsoft Office 365 Fundamentals – MS900

MTA: Windows Operating System Fundamentals

Microsoft 365 Certified: Modern Desktop Administrator Associate

Tools

Azure

Microsoft 365 Admin Center

Office 365

Job description

Key Performance Area

Ensure that contracted customer Service Level Agreements are met (resolved) Hardware and Software installations and maintenance Plan for, and executes service activities on installed machines, including assisting with installations, discontinuance and repairs. Minimise assigned equipment downtime to optimise system performance. Performs self-sufficient diagnosis Migration Office 365

Qualifications:

• Matric
• Technical Support NQF Level 4
• CompTIA A+
• CompTIA N+
• ITIL Foundation Certification
• Microsoft Azure Fundamentals â AZ900
• Microsoft Office 365 Fundamentals â MS900
• MTA: Windows Operating System Fundamentals (Windows 10)
• Microsoft 365 Certified: Modern Desktop Administrator Associate

Years of Experience: 2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications