IT Engineer_Western Cape Piketberg

Express Employment Professionals Vaal Triangle; Piketberg; Hybrid; ZAR 167,000 - 246,000; Full time

Job summary

Express Employment Professionals Vaal Triangle is seeking an IT Engineer to deliver desktop, network, and basic server support. The role blends remote support most of the year with a 3-month onsite rotation in Piketberg during harvest season.

The candidate should be bilingual (English/Afrikaans), able to manage multiple tickets, and willing to standby outside normal hours. Valid driver’s license and willingness to relocate temporarily are required.

Qualifications

• Matric essential and IT qualification or equivalent.
• 1–3 years in technical support or MSP environment.
• MSP experience essential and multiple client environments a plus.
• Fluent English and Afrikaans, reliable in standby support.

Responsibilities

• Provide remote end-user support via Microsoft 365 tools.
• Install and maintain Windows desktops/laptops and basic servers.
• Monitor systems with RMM and handle tickets end-to-end.
• Travel to Piketberg for 3-month onsite rotations during harvest.
• Maintain documentation and assist with security practices.

Skills

Bilingual: English/Afrikaans

Strong communication

Troubleshooting

Ticket management

Standby readiness

Education

Matric (Grade 12)

IT Diploma / Certificate

Tools

Microsoft 365

Windows 10/11

Windows Server basics

RMM tools

Monitoring & ticketing systems

Job description

Job Title: IT Engineer

Paypoint (region): Western Cape --- remote-based, willing to work onsite in Piketberg for 3 months a year (harvest season)

Reporting to: IT Manager

Date required: ASAP

Salary Bracket: R15 000 -- R22 000 / month dep on exp

Closing date for application: As soon as we find the right candidate

JOB SPECIFICATION

The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at our Piketberg site during harvest season.

The role suits a hands-on, bilingual individual (English & Afrikaans) who can work reliably in a support-driven, standby-ready environment while delivering consistent service across remote and onsite periods.

Key Responsibilities:

• Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
• Install, update, and maintain Windows desktops and laptops (Windows 10/11)
• Monitor client systems and devices using RMM (remote monitoring and management) tools
• Perform basic troubleshooting across network and infrastructure environments
• Escalate complex issues to senior engineers where required

Onsite Support (Piketberg -- Harvest Season)

• Travel to Piketberg for a 3-month onsite rotation each year during harvest season, when on-the-ground support is busiest.
• Install and repair physical equipment, run or repair network cabling, and set up workstations onsite.
• Provide face-to-face support to the local team during the rotation.

Incident & Request Management

• Log, track, and resolve support tickets through the service desk system.
• Ensure accurate documentation of troubleshooting steps and resolutions.
• Maintain communication with clients regarding ticket progress.
• Be available for standby duty outside normal hours when required.

Client Environment Administration

• Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID).
• Assist with device configuration and deployments.
• Support backup monitoring and basic recovery tasks.

Documentation & Security

• Keep client documentation, system diagrams, and password records accurate and up to date.
• Follow basic cybersecurity practices - secure password handling, applying updates/patches, and spotting phishing or suspicious activity.
• Handle client and user data responsibly and confidentially at all times.

MINIMUM REQUIREMENTS

Qualifications & Experience

• Matric (Grade 12) -- essential
• IT Diploma / Certificate or equivalent technical qualification.
• 1 -- 3 years' experience in a technical support or managed services environment.
• Previous experience in a managed service provider (MSP) environment is essential.
• Experience supporting multiple client environments will be advantageous

Technical Skills: Basic working knowledge of

• Networking (LAN/WAN, Wi-Fi, VPN, TCP/IP, DHCP, DNS basics)
• Microsoft Environments (Windows 10/11, Microsoft 365)
• Windows Server basics (restarts, backups, health checks)
• RMM (remote monitoring and management) tools
• Monitoring and ticketing systems
• Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness)

Other Requirements

• Bilingual --- fluent in English and Afrikaans (spoken and written) -- essential.
• Willing and able to relocate temporarily to Piketberg for 3 months a year during harvest season.
• Willing and available for standby duty outside normal hours.
• Valid driver's license and own reliable transport.
• Own smartphone for authentication apps (MFA) and to stay reachable during standby.
• Clear criminal record (background check will be conducted).
• Good troubleshooting ability.
• Strong communication skills.
• Ability to manage multiple tickets simultaneously.
• High attention to detail, especially when handling user accounts and permissions.
• Able to work independently and use initiative, especially during remote periods.
• Willingness to learn and adapt to new tools and client environments.
• Customer service orientated.
• Ability to work under pressure.
• Comfortable with light physical work onsite (e.g. cabling, carrying equipment, occasional ladder use)

Advantageous Skills (Not Required)

• Recognized IT certificate (e.g. CompTIA A+, Network+, Microsoft Modern Desktop).
• Exposure to cloud services (Microsoft 365 / Azure).
• Basic firewall or switch configuration.
• Experience supporting rural, farming, or agricultural-sector clients