IT Engineer

AtripleA recruitment & temps; South Africa; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

AtripleA recruitment & temps is seeking an IT Engineer to support desktop, network, and basic server tasks across remote and onsite rotations in the Western Cape. The role includes a three‑month annual onsite rotation at Piketberg during harvest season and steady standby coverage outside normal hours.

The ideal candidate will have 1–3 years in technical support or MSP environments, with knowledge of Windows, Microsoft 365, AD/Entra ID, and basic networking.

Qualifications

• Matric (Grade 12) is required.
• IT Diploma / Certificate or equivalent technical qualification.
• 1–3 years' experience in technical support or MSP environments.
• Experience supporting multiple client environments in MSP settings.
• Previous MSP experience preferred.

Responsibilities

• Provide remote end-user support mainly via Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
• Install, update and maintain Windows desktops/laptops (Win 10/11).
• Monitor client systems with RMM tools; perform basic troubleshooting.
• Escalate complex issues to senior engineers when required.
• Travel to Piketberg for a 3‑month onsite rotation during harvest season; install/repair equipment and set up workstations.
• Log, track and resolve service desk tickets; document troubleshooting steps and resolutions.
• Manage user accounts/permissions (Active Directory / Entra ID) and assist with deployments.
• Follow cybersecurity practices and handle data confidentially.

Skills

Good troubleshooting ability

Strong communication skills

Ability to manage multiple tickets

Attention to detail

Education

Matric (Grade 12)

IT Diploma / Certificate or equivalent

Tools

RMM tools

Monitoring systems

Ticketing systems

Active Directory / Entra ID

Job description

Job Title: IT Engineer

Location: Western Cape -Piketberg

Job Purpose

The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at our Piketberg site during harvest season. The role suits a hands-on, who can work reliably in a support driven, standby-ready environment while delivering consistent service across remote and onsite periods.

Key Responsibilities

Remote & Desktop Support

• Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
• Install, update, and maintain Windows desktops and laptops (Windows 10/11)
• Monitor client systems and devices using RMM (remote monitoring and management) tools
• Perform basic troubleshooting across network and infrastructure environments
• Escalate complex issues to senior engineers where required

Network & Server Basics

• Support basic networking - Wi‑Fi, routers, switches, cabling, and VPN connectivity
• Perform basic server tasks - restarts, checking backups ran, monitoring disk space, and simple troubleshooting
• Assist with configuration changes and system adjustments

Onsite Support ( Piketberg - Harvest Season)

• Travel to Piketberg for a 3‑month onsite rotation each year during harvest season, when on‑the ground support is busiest.
• Install and repair physical equipment, run or repair network cabling, and set up workstations onsite.
• Provide face‑to‑face support to the local team during the rotation

Incident & Request Management

• Log, track, and resolve support tickets through the service desk system.
• Ensure accurate documentation of troubleshooting steps and resolutions.
• Maintain communication with clients regarding ticket progress.
• Be available for standby duty outside normal hours when required

Client Environment Administration

• Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID).
• Assist with device configuration and deployments.
• Support backup monitoring and basic recovery tasks

Documentation & Security

• Keep client documentation, system diagrams, and password records accurate and up to date.
• Follow basic cybersecurity practices - secure password handling, applying updates/patches, and spotting phishing or suspicious activity.
• Handle client and user data responsibly and confidentially at all times

Qualifications & Experience

• Matric (Grade 12)
• IT Diploma / Certificate or equivalent technical qualification.
• 1 - 3 years' experience in a technical support or managed services environment.
• Previous experience in a managed service provider (MSP) environment.
• Experience supporting multiple client environments

Technical Skills

Basic working knowledge of:

• Networking (LAN/WAN, Wi‑Fi, VPN, TCP/IP, DHCP, DNS basics)
• Microsoft Environments (Windows 10/11, Microsoft 365)
• Windows Server basics (restarts, backups, health checks)
• RMM (remote monitoring and management) tools
• Monitoring and ticketing systems
• Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness)

Advantageous Skills

• Recognized IT certificate (e.g. CompTIA A+, Network+, Microsoft Modern Desktop).
• Exposure to cloud services (Microsoft 365 / Azure).
• Basic firewall or switch configuration.
• Experience supporting rural, farming, or agricultural-sector clients

Other Requirements

• Valid driver's license and own reliable transport.
• Own smartphone for authentication apps (MFA) and to stay reachable during standby.
• Good troubleshooting ability.
• Strong communication skills.
• Ability to manage multiple tickets simultaneously.
• High attention to detail, especially when handling user accounts and permissions.
• Able to work independently and use initiative, especially during remote periods.
• Willingness to learn and adapt to new tools and client environments.
• Comfortable with light physical work onsite (e.g. cabling, carrying equipment, occasional ladder use)