IT Administrator

Liquid Thought Group; Cape Town; On-site; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Professional development

Fast-paced environment

Shape IT systems

Job summary

Liquid Thought Group is seeking a proactive IT Administrator to own local IT infrastructure, network, and system support from the Cape Town office. This role supports a hybrid workforce with reliable remote access and responsive troubleshooting.

You will manage security controls, backups, and vendor interactions while enabling smooth use of tools like Slack, Jira, GitHub, and Office 365. A strong communicator with hands-on IT skills is essential.

Qualifications

• 2 to 4 years of IT administration experience.
• Experience in a consultancy environment is advantageous.
• Solid working knowledge of Active Directory, Windows Server and Office 365.
• Able to embrace and support AI driven tools and workflows.
• Comfortable with collaboration and project management tools such as Slack, Monday.com, Jira or similar.
• Experience with VoIP and telephony systems is a plus.
• Strong troubleshooting skills and methodical problem solving.
• Excellent communication to explain technical issues to non-technical staff.
• Willingness to support both in-office and remote colleagues.

Responsibilities

• Serve as the primary IT contact for all queries and issues across the business.
• Deploy, configure, and maintain office network equipment and Wi-Fi.
• Provide end-to-end hardware, software and connectivity support in office and remote contexts.
• Support hybrid staff with remote access setup, VPN and troubleshooting.
• Manage user access for core tools (Slack, TMetric, Monday.com, Jira, GitHub).
• Oversee backups, antivirus, endpoint protection and patch management.
• Enforce IT security protocols including access controls and password policies.
• Ensure disaster recovery readiness and assist business continuity planning.
• Coordinate with external vendors for support, licensing and procurement.
• Evaluate new IT solutions to improve efficiency and security, including AI tools.
• Create internal IT procedures documentation and provide staff training.
• Support reporting and data tools such as Excel, Power BI, or SQL where relevant.

Skills

Active Directory

Windows Server

Office 365

Troubleshooting

VPN

IT Security

Networking

AI tools

Remote support

Communication

Tools

Slack

Monday.com

Jira

GitHub

Excel

Power BI

SQL

Job description

About The Role We're looking for a proactive, technically skilled IT Administrator to take ownership of all local IT infrastructure, networking, and system support. You'll be the first point of contact for anything and everything IT related, from a simple password reset to complex network or security issues, while also supporting a hybrid workforce that needs reliable remote access and responsive troubleshooting wherever they're working from.

Location: Cape Town (office based)

Type: Full time

What You'll Do

• Act as the primary point of contact for all IT related queries and issues across the business
• Deploy, configure, and maintain office network equipment (switches, routers, firewalls, cabling, Wi-Fi, and printers)
• Provide end to end support for hardware, software, and connectivity issues, both in office and remote
• Support hybrid staff with remote access setup, VPN, and troubleshooting so they can work seamlessly from anywhere
• Administer and support user access for core business tools, amongst others Slack, TMetric, Monday.com, Jira, and GitHub
• Manage system backups, antivirus, endpoint protection, and patch management
• Implement and enforce IT security protocols, including access controls and password policies
• Ensure disaster recovery readiness and contribute to business continuity planning
• Liaise with external vendors for advanced support, licensing, and procurement
• Evaluate and implement new IT solutions to improve efficiency and security, including AI powered tools
• Develop internal documentation for IT procedures and provide basic training to staff
• Support reporting and data tools such as Excel, Power BI, or SQL where relevant

What We're Looking For

• 2 to 4 years of experience in IT administration or a similar role
• Experience working in a consultancy service environment is advantageous
• Comfortable being the go to person for all things IT, from everyday troubleshooting to more technical issues
• Solid working knowledge of Active Directory, Windows Server, and Office 365
• A good understanding of AI and a willingness to embrace and support AI driven tools and workflows
• Familiarity with collaboration and project management tools, amongst others Slack, Monday.com, Jira, or similar
• Experience with VoIP and telephony systems is a plus
• Strong troubleshooting skills and a methodical approach to problem solving
• Comfortable supporting both in office and remote colleagues
• A clear communicator who can explain technical issues simply to non technical staff

What We Offer

• Professional development opportunities
• A fast paced, collaborative working environment
• The chance to shape and improve our IT systems as we grow