IT Administrator

Boardroom Appointments; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Boardroom Appointments seeks an IT Support/Helpdesk Administrator to manage user accounts, licenses, and access across Google Workspace, AWS IAM, Google Cloud, and Jira Cloud. You will oversee network monitoring at the Cape Town offices and support multiple entities.

The role requires a IT degree or equivalent, 2+ years in helpdesk, networking basics and DNS knowledge, and experience with GSuite, macOS, Linux, Jira, Slack. Office presence is required.

Qualifications

• Degree in information technology or equivalent experience.
• Minimum 2 years in support/helpdesk administration.
• Fundamentals of networking and DNS understanding.
• Experience with Google Workspace, macOS, Linux, Jira, Slack.
• Certifications such as A+, N+ or MCP.
• Self-motivated with good analytical and problem-solving skills.
• Willingness to work from the Cape Town office.

Responsibilities

• Manage user accounts and licence administration.
• Support Google Workspace, AWS IAM, Google Cloud access, and Jira Cloud.
• Manage network administration and monitoring at our offices.
• Support multiple legal entities.
• Conduct internal system audits & compliance management.
• Domain management and understanding of DNS.
• Inventory hardware and software.
• Troubleshoot software incidents and diagnose hardware issues.
• Provide first-line IT support to users.
• Research and implement hardware or software solutions as required.
• Document processes and assist with backups.
• Stay up-to-date with IT best practices.

Skills

Analytical skills

Problem-solving

Self-motivated

FlexibleHours

Education

Relevant IT degree or equivalent experience

Certifications such as A+, N+ or MCP

Tools

GSuite (Google Workspace)

Jira Cloud

Slack

macOS

Linux

DNS concepts

Job description

• You are responsible for user management and administration of our tools, licences etc.
• Manage and Support Google Workspace, AWS IAM, Google Cloud access and Jira Cloud.
• You will be responsible for network administration and monitoring at our offices.
• Support multiple legal entities
• You are responsible for internal system audits & compliance management on systems.
• You are responsible for domain management and require an understanding of how DNS works.
• You will support us with inventory management of hardware and software.
• You will troubleshoot & resolve software incidents & diagnose hardware related issues.
• You will support users with all IT-related queries as a first line support.
• You will do research and implement hardware or software solutions as required.
• Documenting processes, as well as assisting with backing and restoring data.
• Keeping up to date with advancements and best practices in IT administration with the tools that are used.

Requirements

• Relevant degree in information technology or equivalent experience
• Minimum of 2 years experience in support/helpdesk administration
• Understand fundamentals of networking
• Good understanding of Domains and DNS
• Experience with Gsuite, macOS, Linux, JIRA, Slack, networking or similar technologies
• Appropriate certifications such as A+, N+ or MCP
• A passion for technology
• Self motivated
• Good analytical skills and problem-solving skills
• Flexible working hours. *** Due to the nature of the role and your responsibilities, you will be required to come into the Cape Town office.**