Overview
A national and international, leading supply chain, shipping company. Range of technology-enabled supply chain, freight and logistics services, actively leverage the value chain at every level. That includes exception management, coordination with carriers, customs formalities and the handling of all shipping and delivery related activities.
The employment contract will be structured as an Invoicing Clerk (Fixed-Term Contract_1 Year) in the team. The position and offices are based in Loop Street, Cape Town, CBD. The company employs a hybrid working model; however, this role is listed as a full-time, in-office position. Remote work will be at the discretion of the company or department. Standard hours are 08:00 – 17:00, Monday – Friday, with willingness to work over weekends when required. Potential start – September/October 2025. Salary offered is estimated at R25,000 per month; salary offers are issued by the client/company and are commensurate with experience.
Responsibilities
- Maintain a running schedule (status report) of shipments registered on CargoWise versus invoiced.
- Timely and accurate invoicing of shipments for clients (per KPI).
- Prepare accurate split sheets in preparation for invoicing.
- Maintain split sheets with accurate rates to ensure correct billing to clients.
- Ensure accurate and timely supplementary invoices are raised.
- Maintain KPI accuracy of 98% plus and KPI error rate of less than 2%.
- Ensure all disbursements are recovered by checking daily reports.
- Resolve file closing issues within the deadline set by General Manager - Finance and Accounting.
- Ensure no files run at a loss unless approved by management.
- Process a minimum of 30 invoices daily, dependent on client volumes.
- Print invoices in a timely manner with the full set of shipment documents to be sent to clients (some clients receive electronic copies).
- Ensure all required documentation along with the invoices is ready and available to be delivered to clients as per KPI.
- Quality-check all invoices before sending to clients.
- Escalate unresolved issues timely and accurately.
- Respond to external emails within 2 hours.
- Resolve client queries same day or within 24 hours.
- Keep updated rate schedules for individual clients on file (client RCL and carrier rates).
- Collaborate with key relationships: Import and Export Team, Shipping Lines, Operations Team, Customers, Suppliers, Finance.
- Knowledge management: ensure documentation pertaining to the company is created, stored and maintained for current and future use within the level of authority.
- Comply with reporting requirements as requested by management and keep filing up to date.
- Engage in self-study and research to develop technical and soft skills; actively knowledge-share with colleagues.
Minimum Requirements / Qualifications
- Relevant and completed tertiary qualification in Commerce, Finance, Economics, Trade, Shipping, Freight and Financial.
- Experience working with numeracy, statistics, calculations, time-sensitive deadlines, freight and financial experience.
- Clear criminal background check and successful completion of assessments.
- Proficient in MS Office (excellent Outlook and Excel skills required).
- Ability to communicate effectively internally and externally and manage multiple relationships.
- Strong interpersonal and organizational skills.