Internal Sales Supervisor (JHB)

BCE Foods; Gauteng; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading food company is seeking an Internal Sales Supervisor for their Head Office in the West Rand, Gauteng. This role involves overseeing daily operations, managing the internal sales team, and ensuring high standards of customer service. The ideal candidate should have exceptional customer service skills and the ability to implement strategies to improve performance and satisfaction. Responsibilities also include monitoring order processing, case management, and assisting in team management and training.

Qualifications

• Exceptional skills in follow-up and feedback regarding customer service.

Responsibilities

• Oversee customer-facing support functions and manage daily operations.
• Supervise the internal sales team and ensure service standards are met.
• Implement strategies for customer satisfaction and efficiency.
• Monitor order processing, quotations, and customer queries.
• Coordinate between Internal Sales and External Sales.
• Maintain professional front desk/showroom operations.

Skills

Customer Service Orientation

Job description

We currently have a vacancy for the position of Internal Sales Supervisor based at our Head Office in the West Rand.

Main Duties Will Include but Will Not Be Limited To

• Support the Internal Sales Manager by overseeing and managing the daily operational activities of all customer‑facing support functions, ensuring service excellence, operational efficiency, and effective team performance.
• Assist the Internal Sales Manager with the management and guidance of employees regarding performance, KPIS, staff management, etc.
• Supervise day‑to‑day customer service operations, including order and quotation processing, export coordination, case management, and front‑desk/showroom functions.
• Ensure service standards are consistently maintained, turnaround times are achieved, and operational issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity.

Key Responsibilities

• Supervise daily order processing, quotations, and customer queries.
• Supervise the internal sales team operationally.
• Implement strategies to improve customer service, satisfaction, and reduction in queries/concerns.
• Monitor case management queues and ensure timely resolution.
• Oversee the coordination between Internal Sales and External Sales.
• Ensure reception/front desk operations maintain professional standards.
• Track and manage turnaround times and service levels.
• Ensure internal processes and SOPs are adhered to.
• Escalate performance concerns to the Internal Sales Manager.
• Ensure export compliance requirements are met and provide relevant support to the team.
• Monitor order accuracy and reduce operational errors.
• Assist with the implementation of system improvements and usage by the team.
• Oversee and monitor demo bookings and scheduling.
• Ensure showroom stock accuracy, readiness, and cleanliness.
• Monitor trends in customer feedback and implement relevant actions accordingly.
• Ensure communication with customers regarding delays or issues and relevant problem solving.
• Prepare operational reports for the Internal Sales Manager.
• Highlight risks, delays, and performance gaps.
• Close or request escalation of critical matters timeously.

Required Competencies & Skills

• Customer Service Orientation: Exceptional skills in follow‑up and feedback.