Internal Sales Agent

The Individual Touch CC; Germiston; On-site; ZAR 120,000 - 160,000; Full time

Job summary

The Individual Touch CC in Germiston is seeking a detail-oriented customer service administrator to join our team. You will handle incoming calls, emails, quotations and purchase orders, ensuring timely processing and accurate paperwork.

As part of the order-to-delivery cycle, you will coordinate with accounts, dispatch, embroidery and buying departments to resolve queries and fulfil special requests. Strong communication and multitasking are essential in this busy role, with a focus on

Responsibilities

• Answer incoming customer calls
• Answer incoming emails
• Process customer quotations
• Process customer purchase orders
• Attend to customer queries
• Communicate with accounts dept with regards to customer account queries
• Communicate with dispatch with regards to customer special requests for delivery
• Communicate with embroidery with regards to customer branded orders
• Communicate with buying dept with regards to customer special buy-out orders
• Ensure that all quotes and purchase orders are processed within the specified times
• Ensure that all relevant paperwork is submitted

Job description

Key Responsibilities

• Answer incoming customer calls

• Answer incoming emails

• Process customer quotations

• Process customer purchase orders

• Attend to customer queries

• Communicate with accounts dept with regards to customer account queries

• Communicate with dispatch with regards to customer special requests for delivery

• Communicate with embroidery with regards to customer branded orders

• Communicate with buying dept with regards to customer special buy-out orders

• Ensure that all quotes and purchase orders are processed within the specified times

• Ensure that all relevant paperwork is submitted