Administrator

Cre8work!; Rustenburg; On-site; ZAR 150,000 - 180,000; Full time

Job summary

Cre8work! is seeking an administrative professional in Rustenburg, South Africa, responsible for answering customer enquiries, processing orders, and maintaining records. The ideal candidate will demonstrate exceptional customer service and organizational skills.

This role involves preparing invoices, managing office administration, and ensuring compliance with company policies. Strong communication and attention to detail are required to thrive in this position.

Qualifications

• Proven experience in customer service or administration.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.

Responsibilities

• Answer customer enquiries by phone and email, providing accurate information.
• Process customer orders and maintain accurate records.
• Prepare and process administrative documentation like invoices and credit notes.
• Maintain financial and sales records by reconciling cash sales.
• Manage office administration and ensure compliance with company policies.
• Support operational efficiency through effective liaison with stakeholders.

Skills

Customer service skills

Attention to detail

Administrative skills

Job description

• Answer customer enquiries by phone and email, providing accurate information and resolving queries in a professional manner.
• Process customer orders by capturing, updating, and maintaining accurate records and ensuring all documentation is completed correctly.
• Prepare and process administrative documentation, including credit notes, invoices, quotations, and EFT payment documentation.
• Maintain financial and sales records by reconciling cash sales, submitting daily cash sale reports, and assisting with invoice and pricing queries.
• Manage office administration, including issuing PPE by cost centre, filing documents, maintaining records, and ensuring administrative procedures comply with company policies.
• Support operational efficiency by liaising with customers, suppliers, and internal departments, ensuring documentation is accurate, equipment maintenance is tracked, and administrative tasks are completed within required deadlines.