Internal Sales Administrator (George)

The Talent Room; George; On-site; ZAR 150,000 - 210,000; Full time

Job summary

The Talent Room is seeking an Internal Sales Administrator in George to support the sales team from enquiry to delivery. The role requires strong organisation, customer service focus and attention to detail in a fast-paced environment.

Responsibilities include handling customer enquiries, preparing quotations, processing orders, coordinating with production and logistics, and maintaining accurate customer records using ERP and MS Office tools.

Qualifications

• Grade 12 (Matric) is required.
• Preferably a relevant qualification in Sales or Business Administration.
• Experience in internal sales or sales administration is an advantage.
• Experience in aluminium, hardware, building materials, manufacturing or construction is advantageous.
• Proficient with Microsoft Office and ERP systems.

Responsibilities

• Assist walk-in, telephonic and email customers professionally.
• Build and maintain strong customer relationships.
• Provide product information and technical guidance where applicable.
• Resolve customer queries efficiently.
• Prepare quotations accurately and timeously.
• Process customer sales orders and follow up on quotations.
• Coordinate with production and warehouse regarding order status.
• Capture sales orders on the ERP system and verify pricing.
• Maintain customer files and compile reports as required.
• Coordinate stock and logistics, including deliveries and collections.
• Support external sales representatives and cross-department collaboration.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft Word

ERP system

Customer service

Education

Grade 12 (Matric)

Relevant qualification in Sales/Business Administration (adv)

Internal Sales/Sales Administration experience (adv)

Tools

ERP system

Job description

Description

The Internal Sales Administrator plays a vital role in supporting their team and ensuring customers receive outstanding service from enquiry through to delivery. This position requires someone who is highly organised, enjoys working with people, has strong administrative abilities, and thrives in a fast-paced environment where attention to detail is essential.

Requirements

• Grade 12 (Matric).
• Relevant qualification in Sales, Business Administration or Customer Service will be advantageous.
• Experience in an Internal Sales or Sales Administration role will be advantageous.
• Previous experience within the aluminium, hardware, building materials, manufacturing or construction industry will be advantageous.
• Computer literate with strong Microsoft Office skills (Excel, Outlook and Word).
• Experience working on an ERP system

Responsibilities

Customer Service

• Assist walk-in, telephonic and email customers professionally.
• Build and maintain strong customer relationships.
• Provide product information and technical guidance where applicable.
• Resolve customer queries efficiently.

Sales Administration

• Prepare quotations accurately and timeously.
• Process customer sales orders.
• Follow up on outstanding quotations.
• Convert enquiries into sales opportunities.
• Ensure all customer information is accurately maintained.

Order processing

• Capture sales orders on the ERP system.
• Verify pricing and product availability.
• Coordinate with production and warehouse regarding order status.
• Keep customers informed regarding lead times and deliveries.

Administration

• Prepare invoices and supporting documentation.
• Maintain customer files and records.
• Assist with filing and general office administration.
• Compile reports as required.

Stock & Logistics

• Liaise with warehouse regarding stock availability.
• Coordinate customer collections.
• Assist in arranging deliveries where required.
• Monitor back orders and communicate expected delivery dates.

Team support

• Support the external sales representatives.
• Work closely with production, procurement and dispatch.
• Assist with month-end sales administration.
• Contribute to achieving departmental sales targets.

Please note only candidates that meet the minimum requirements will be considered.

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