INTERNAL SALES ADMIN- GAUTENG

Tych Business Solutions; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tych Business Solutions in Gauteng is seeking an Internal Sales Administrator to support the EQO process, liaise with customers, and coordinate between Sales, Procurement, Stores and Finance.

You will handle enquiries, quotations and orders, maintain CRM/ERP records, and drive timely delivery while ensuring audit-ready documentation. A Diploma in Sales Administration or Business Administration and 2–5 years of relevant experience are preferred.

Qualifications

• Grade 12 / Matric is required.
• Diploma or relevant qualification in Sales Administration, Business Administration, Customer Service, Supply Chain, or Logistics.
• 2-5 years’ experience in Internal Sales Administration or related role.
• Experience preparing quotations and processing sales orders.
• Experience with ERP/CRM systems is advantageous.

Responsibilities

• Manage enquiries, quotations and sales orders accurately and timeously.
• Prepare professional quotations and ensure pricing, stock availability and delivery.
• Process sales orders and maintain customer records on CRM and ERP.
• Follow up on quotations, open orders, backorders and customer requests.
• Coordinate with Procurement, Stores, Dispatch, Finance and Operations to ensure smooth order fulfilment.
• Assist with customer delivery queries, returns, credits and documentation requests.
• Maintain sales administration reports, quotation trackers and order status updates.
• Ensure all customer and sales documentation is complete and audit-ready.
• Support sales growth through proactive customer engagement and follow-up.
• Send order confirmations and keep customers updated on order status.
• Generate customer accounts and maintain data on ERP.

Skills

Communication

Customer service

Attention to detail

Planning

Data management

Problem solving

Teamwork

Deadline-driven

Education

Grade 12 / Matric

Diploma in Sales Administration

Diploma in Business Administration

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Job description

Reporting to the Territory ICE Supervisor, the successful candidate will provide professional internal sales, customer service and administrative support within the assigned territory. The role is responsible for managing the full Enquiry, Quotation and Order (EQO) process and serving as a key link between customers, Sales, Procurement, Stores, Dispatch, Finance and Operations.

Key Responsibilities

• Managing customer enquiries, quotations and sales orders accurately and timeously.
• Preparing professional quotations and ensuring pricing, stock availability and delivery

requirements are confirmed.

• Processing sales orders and maintaining accurate customer records on CRM and ERP systems.
• Following up on quotations, open orders, backorders and customer requests.
• Providing professional customer service and support to both customers and external Sales Representatives.

• Coordinating with Procurement, Stores, Dispatch, Finance and Operations to ensure smooth order fulfilment.

• Assisting with customer delivery queries, returns, credits and documentation requests.
• Maintaining sales administration reports, quotation trackers and order status updates.
• Ensuring all customer and sales documentation is complete, accurate and audit-ready.
• Supporting sales growth through proactive customer engagement and effective follow-up.
• Sending order confirmations and keeping customers up to date at different order status.
• Costing of special transaction.
• Managing customer consignment warehouses.
• Assisting walk in customers.
• Generating customer accounts and maintaining correct customer data on ERP system.
• Working with the Expediting team on the promise to customer to meet the on -time-delivery and drive GP.

Minimum Requirements

Qualifications

• Grade 12 / Matric.
• Diploma or relevant qualification in Sales Administration, Business Administration, Customer Service, Supply Chain, Logistics.

• NDT Knowledge will be advantageous.

Experience

• Minimum 2 to 5 years’ experience in Internal Sales Administration, Customer Service, Sales Support, Order Processing or a similar commercial administration environment.

• Experience preparing quotations and processing sales orders.
• Experience working with ERP, CRM or sales administration systems will be advantageous.

Key Competencies

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• High attention to detail and accuracy.
• Good planning, organising and prioritisation skills.
• Strong administrative and data management abilities.
• Problem-solving and decision-making capability.
• Ability to work under pressure and meet deadlines.
• Professionalism, confidentiality and integrity.
• Strong teamwork and cross-functional collaboration skills.
• Computer literacy with proficiency in Microsoft Office (Excel, Word and Outlook).