Internal Sales Administrator (CT)

The Talent Room; Wes-Kaap; On-site; ZAR 134,000 - 234,000; Full time

Job summary

The Talent Room is seeking an Internal Sales Administrator in South Africa to support the sales team from enquiry through to delivery. The role requires strong organisational skills, excellent communication, and meticulous administrative capability in a fast-paced environment.

You will handle customer inquiries, prepare quotations, process orders in the ERP, coordinate with production and dispatch, and maintain accurate customer records.

Qualifications

• Matric is required; relevant qualification in Sales/Business Administration or Customer Service is advantageous.
• Experience in Internal Sales or Sales Administration is advantageous.
• Experience in aluminium, hardware, building materials, manufacturing or construction industry is advantageous.
• Proficient in Microsoft Office (Excel, Outlook, Word) and ERP usage.

Responsibilities

• Assist walk-in, telephonic and email customers professionally and build strong relationships.
• Prepare quotations accurately and timeously; process customer sales orders; follow up on quotations.
• Capture sales orders in the ERP system and verify pricing/product availability.
• Maintain accurate customer files and records; assist with filing and general office administration.

Skills

Organisational skills

Customer service

Excel

Outlook

Word

ERP system experience

Attention to detail

Education

Grade 12 (Matric)

Sales/Business Administration/Customer Service qualification

Tools

ERP system

Job description

Description: The Internal Sales Administrator plays a vital role in supporting their team and ensuring customers receive outstanding service from enquiry through to delivery. This position requires someone who is highly organised, enjoys working with people, has strong administrative abilities, and thrives in a fast-paced environment where attention to detail is essential.

Requirements

• Grade 12 (Matric).
• Relevant qualification in Sales, Business Administration or Customer Service will be advantageous.
• Experience in an Internal Sales or Sales Administration role will be advantageous.
• Previous experience within the aluminium, hardware, building materials, manufacturing or construction industry will be advantageous.
• Computer literate with strong Microsoft Office skills (Excel, Outlook and Word).
• Experience working on an ERP system

Customer Service

• Assist walk-in, telephonic and email customers professionally.
• Build and maintain strong customer relationships.
• Provide product information and technical guidance where applicable.
• Resolve customer queries efficiently.

Sales Administration

• Prepare quotations accurately and timeously.
• Process customer sales orders.
• Follow up on outstanding quotations.
• Convert enquiries into sales opportunities.
• Ensure all customer information is accurately maintained.

Order processing

• Capture sales orders on the ERP system.
• Verify pricing and product availability.
• Coordinate with production and warehouse regarding order status.
• Keep customers informed regarding lead times and deliveries.

Administration

• Prepare invoices and supporting documentation.
• Maintain customer files and records.
• Assist with filing and general office administration.
• Compile reports as required.

Stock & Logistics

• Liaise with warehouse regarding stock availability.
• Coordinate customer collections.
• Assist in arranging deliveries where required.
• Monitor back orders and communicate expected delivery dates.

Team support

• Support the external sales representatives.
• Work closely with production, procurement and dispatch.
• Assist with month-end sales administration.
• Contribute to achieving departmental sales targets.

Please note only candidates that meet the minimum requirements will be considered.

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website: www.thetalent.co.za