US Insurance Training Pro (BPO)

EXL; Wes-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Job summary

A leading BPO company in South Africa is seeking a Training Specialist to facilitate comprehensive training programs for agents on US motor and property insurance products. The ideal candidate will have 1–3 years of training experience in a BPO environment and excellent communication skills. Key responsibilities include developing training materials, conducting coaching sessions, and ensuring compliance with company policies. This role requires a Matric certificate and the ability to work US hours.

Qualifications

• 1–3 years of training experience in a BPO environment, especially with US accounts.
• Certification in training, facilitation, or insurance is a plus.
• Clear criminal and credit record.

Responsibilities

• Facilitate training programs for new and tenured agents.
• Develop and update training materials and assessments.
• Conduct coaching sessions and provide feedback.
• Collaborate with teams to align training with business goals.
• Track training progress and prepare reports.

Skills

US motor and property insurance products

Excellent communication skills

Training experience

Analytical skills

Adaptability to learning styles

Coaching skills

Education

Matric (Grade 12) certificate

Job description

A leading BPO company in South Africa is seeking a Training Specialist to facilitate comprehensive training programs for agents on US motor and property insurance products. The ideal candidate will have 1–3 years of training experience in a BPO environment and excellent communication skills. Key responsibilities include developing training materials, conducting coaching sessions, and ensuring compliance with company policies. This role requires a Matric certificate and the ability to work US hours.